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The feature allows exchanging SMS messages with external users via CLASSOUND service. PBX users can initiate communication directly from Collaboration and also use their mobile apps for further SMS exchange. For this purpose, you need to have activated CLASSOUND DID on your PBX and assign it as Office number for those PBX users who need exchanging SMS messages with their customers. External users can send messages to a company number published on a website (available only for US/ Canadian DIDs).
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Note: By default, Wildix provides a package of 200 SMS per each user. Once the package is used, a fee will be charged for each sent SMS. You can check the fee on WMP -> Price list -> CLASSOUND. |
Prerequisites
General Requirements
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It is also possible to send mass outgoing SMS via API. Check the relevant section of this guide for detailed instructions: Mass SMS sending via API.
Two-way SMS for US/ Canadian
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DIDs
Two-way SMS via CLASSOUND is possible for US, / Canadian , and UK DIDs for sending and receiving SMS within the USA , or Canada , or UK respectively:
Enter/ select a phone number in Collaboration Search field -> click SMS via CLASSOUND: [number].
- A group chat is automatically created, which includes the PBX user who is sending the SMS and the receiver. You can manage it as an ordinary group chat: change the title, add/ remove participants (you can find details in Collaboration User Guide).
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Limitations:
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Two-way SMS for UK DIDs
Requirements
- Min. supported versions:
- WMS: 5.03.20210826.1
- iOS mobile app: 8.1.45805
- Android mobile app: 5.02.06
- The UK Country Code (+44) set in WMS Settings -> PBX -> Language and Region
Two-way SMS via CLASSOUND for UK is available for numbers with allowed area codes (see the list here) and new mobile numbers. Two-way SMS via CLASSOUND allows both sending and receiving SMS within the UK:
Enter/ select a phone number in Collaboration Search field -> click SMS via CLASSOUND: [number].
A group chat is automatically created, which includes the PBX user who is sending the SMS and the receiver. You can manage it as an ordinary group chat: change the title, add/ remove participants (you can find details in Collaboration User Guide).
When an external user sends an SMS message to the company DID number (activated via CLASSOUND service), a group chat is automatically created, too. It includes PBX users who matched according to the Dialplan procedure or those who match licenses and Office number requirements; the conference title coincides a DID number from which messages are sent:
SMS for other DIDs (e.g. European DIDs)
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