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Wildix Business Intelligence (WBI) is a pure innovation--a set of services that, thanks to Artificial Intelligence (AI), allow businesses to significantly automate and streamline their daily processes and communication. CreatedUpdated: January 2018March 2019 Permalink: https://confluence.wildix.com/x/3QM8AQ |
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All WBI services are available only with:
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Starting from WMS 4.0 you can override the standard audio prompts used in "Dial by name" service via Global Dialplan variable "DIALBYNAME_PROMPT=custom string". How-to:
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IVR via ASR with Directory
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Configuration tips on how to start calls from W-AIR Headset using Automatic Speech Recognition: read the document W-AIR Headset - User Manual.
Speech To Text (STT)
Voicemail transcription
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Call recording & ubiconf recording transcription (coming later)
*** Coming later! ***
Saving transcripts of all the recorded calls allows for easy lookup of any important information.
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