| Html |
|---|
<div id="fb-root"></div>
<script>(function(d, s, id) {
var js, fjs = d.getElementsByTagName(s)[0];
if (d.getElementById(id)) return;
js = d.createElement(s); js.id = id;
js.src = 'https://connect.facebook.net/en_US/sdk.js#xfbml=1&version=v2.11';
fjs.parentNode.insertBefore(js, fjs);
}(document, 'script', 'facebook-jssdk'));</script> |
...
| Info |
|---|
Wildix Business Intelligence (WBI) is a pure innovation--a set of services that, thanks to Artificial Intelligence (AI), allow businesses to significantly automate and streamline their daily processes and communication. Updated: March 2019 Permalink: https://confluence.wildix.com/x/3QM8AQ |
| Table of Contents |
|---|
All WBI services are available only with:
...
| Warning |
|---|
The feature is available for calls from the users of the system and not for the external callers |
Caller name pronounced for calls to user's mobility number
Thanks to Wildix Mobility service, in case you receive an incoming call and you do not answer within a specified timeout, you will receive this call also to your mobile phone number.
To enable Mobility:
- Make sure that mobile number is present in Collaboration Settings → Personal.
- Check the box for "Enable mobility with timeout" and specify the timeout in Collaboration Settings → Features
There is only one problem: you will see your company phone number and not the caller name. If you want to know who is calling you:
- Enable "Mobility Confirmation" option in Collaboration Settings → Features.
Now there is still one problem: a colleague is calling you and you receive a call to your mobile phone; as soon as you answer, you will hear the extension number and not the caller name. Thanks to TTS service, starting from WMS version 4.01, you no longer have to remember all the extension numbers, because caller name is pronounced for calls to user's mobility number.
Static TTS in Sounds menu
...
| Info |
|---|
Starting from WMS 4.0 you can override the standard audio prompts used in "Dial by name" service via Global Dialplan variable "DIALBYNAME_PROMPT=custom string". How-to:
|
IVR via ASR with Directory
...
Call recording & ubiconf recording transcription (coming later)
*** Coming later! ***
Saving transcripts of all the recorded calls allows for easy lookup of any important information.
...