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This technical note explains how to update Wildix headset WHS with USB connector 2017. Permalink: https://confluence.wildix.com/x/HgeIAQ Updated: December 2018 |
WHS with USB connector 2017
If USB connector for your WHS looks like this one, this means you can follow these instructions to update the Firmware:
To understand whether or not you need to update the firmware, and to which version, please see the Changelog.
How to update Firmware
To update the Headset integration and the Firmware of the USB connector of your WHS 2017 to the latest version, proceed as follows:
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For Windows PC: download the ZIP archive from this folder – LINK:
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Unarchive the folder
Launch UpgradeFirmware.exe
Connect the WHS headset to PC using USB cord
Click Browse
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Select Firmware Patch File (*.
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ptc)
Select Wildix WHS.ptf
Connect the WHS headset to PC using USB cord
Click Upgrade
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Select "CNXT_LYNC_Patch_1B-00-01_Rev_0101_NVM-CATP_dp_00.02.00.01.ptc"
Click Upgrade
Warning IMPORTANT: do not power off the PC, do not disconnect the device and do not close the program during the update procedure!!!
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- Wait till the firmware upgrade is finished
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Disconnect the USB connector and connect it again to see the change
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To roll back the changes, repeat the procedure but on step 5 select Full Firmware File (*.ptf) and select "new.ptf" |
Changelog
December 2018
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Disclaimer: Uploading this FW will increase volumes above the EU regulation of 80 dBM as documented here: |
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- Increased audio level on Speaker
September 2017
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Changelog:
- Call control does not work correctly on new WHS via USB connector
- Correct behavior: press call button once to answer a call / to hang up; press Volume control buttons to adjust volume; press Mute button once to mute / unmute
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