Versions Compared

Old Version 4

changes.mady.by.user Elena Kornilova

Saved on

compared with

New Version 5

changes.mady.by.user Elena Kornilova

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.



Html
<div id="fb-root"></div> <script>(function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = 'https://connect.facebook.net/en_US/sdk.js#xfbml=1&version=v2.11'; fjs.parentNode.insertBefore(js, fjs); }(document, 'script', 'facebook-jssdk'));</script>

...

Info

This technical note explains how to update Wildix headset WHS 2017 with USB connector.

Permalink: https://confluence.wildix.com/x/HgeIAQ

Updated: December 2018

Changelog

 

If you have bought WHS headset with USB connector in 2017, you might have one or both problems:

  • Call control does not work correctly on new WHS via USB connector 

Correct behavior: press call button once to answer a call / to hang up; press Volume control buttons to adjust volume; press Mute button once to mute / unmute.

  • LEDs do not work correctly  

Correct behavior: call button LED turns on during a call / ringing; mute LED turns on when the other party is muted).

...

WHS 2017 with USB connector

If USB connector for your WHS looks like this one, you might be having these problems, and you need this means you can follow these instructions to update the Firmware:

 

Solution


...

How to update Firmware

To update the Headset integration and the Firmware of the USB connector of your WHS 2017 to the latest version.Proceed , proceed as follows:

Step 1. Update Headset Integration 

  • Update Headset integration from Collaboration to the latest version (notification about new version appears automatically, follow it, or update it from Collaboration Settings -> Extensions):

Step 2. Update Firmware 

For Windows PC: download the ZIP archive from this folder – LINK:

  • Unarchive the folder

  • Launch UpgradeFirmware.exe

  • Click Browse

...

  • Select Full Firmware File (*.ptf) 

...

  • Disconnect the USB connector and connect it again to see the change

Changelog

December 2018

Warning

Disclaimer:

Uploading this FW will increase volumes above the EU regulation of 80 dBM as documented here:

http://ec.europa.eu/health/scientific_committees/opinions_layman/en/hearing-loss-personal-music-player-mp3/l-2/3-hearing-protection-limits.htm#0

Changelog: 

  • Increased audio level on Speaker

September 2017 

Info

This FW version can be downloaded here: https://drive.google.com/drive/folders/1JtaWIEhDJ1W37G-Z5IpN8Slnch-9z90i?usp=sharing

Changelog: 

  • Call control does not work correctly on new WHS via USB connector 
    • Correct behavior: press call button once to answer a call / to hang up; press Volume control buttons to adjust volume; press Mute button once to mute / unmute
  • LEDs do not work correctly 
    • Correct behavior: call button LED turns on during a call / ringing; mute LED turns on when the other party is muted.



Html
<div class="fb-like" data-href="https://confluence.wildix.com/x/HgeIAQ" data-layout="button_count" data-action="recommend" data-size="large" data-show-faces="true" data-share="true"></div>

...