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This guide gathers all the information on setting up and using the Voicemail service. Created: January 2019 Permalink: https://confluence.wildix.com/x/LAAJAg |
| Table of Contents |
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General information and limitations
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- Enter the string 81*<extension> or 81<extension>, then send a call (example: 81*324 or 81324)
Follow the audio instructions to enter the first five symbols of the WEB password of a user (used for access to WMS/Collaboration)
Voicemail notifications
Email notification
Users receive notifications about new Voicemails:
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Voicemails via email with attached audio file (if email is specified in user personal settings)
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Voicemail conversion to text (speech-to-text)
Additionally users can receive Voicemail transcription to email.
| Note |
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Feature is enabled by default on PBXs with recurrent licenses (feature can be disabled in WMS Dialplan -> General Settings, “Convert Voicemails to text and send by email”) with at least one Premium account. More information: Wildix Business Intelligence. |
Message waiting indicator on Wildix devices
Users receive "message waiting indicator" notifications about new Voicemails:
- via Collaboration
- if "Web Push" is enabled in Collaboration Settings → Personal, Google chrome browser is open and user is logged in to Collaboration, user receives a popup notification about new Voicemails (check Collaboration - User Guide (Settings - Personal)
- there is a label on the Voicemail tab displaying a number of unread messages in red color
- to iOS / Android / Vision / WP600XX: Voicemail tab (located in history menu for iOS / Android) has a label displaying the number of unread messages in red color (+ LED blinking on Vision, WP600AXX)
- to WP4X0 phones: LED blinking + the envelope icon in case there is a new message
- to W-AIR handsets: LED blinking + the envelope icon in case there is a new message
Voicemail notifications are synced between all the devices of the same user. They are also synced between the subscriber and the mailbox owner in cause using "Shared Voicemail" feature.
Voicemail conversion to text (speech-to-text)
Additionally users can receive Voicemail transcription to email.
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owner in cause using "Shared Voicemail" feature.
MWI subscription for W24FXS 2015
Custom provisioning parameter EnableMWISubscribe allows enabling Voicemail LED notifications for analog phones connected to W24FXS 2015. More information: Provisioning Custom Settings.
Set up call forwarding to Voicemail
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Exit Code "0" from Voicemail allowing caller to speak with an operator
Use case: someone has reached the company and the call was sent to Voicemail, caller can hit 0 at any time to speak with an operator
How to enable it:
- Add the parameter operator=yes to the file voicemail.conf (More information: Custom config parameters List)
- Add the letter ‘o’ as called number to the Dialplan context (add "o" as called number and under it add "Dial the phone" / "Call group")
Dialplan example:
Auto-deletion of Voicemails
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Via CDR-View it is possible to see the statistics on the Voicemails received by the users of the system. More information: https://manuals.wildix.com/cdr-view-user-guide/.
MWI subscription for W24FXS 2015
Custom provisioning parameter EnableMWISubscribe allows enabling Voicemail LED notifications for analog phones connected to W24FXS 2015. More information: Provisioning Custom Settings.
Developer: Voicemail APIs
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