Html |
---|
<div id="fb-root"></div> <script>(function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = 'https://connect.facebook.net/en_US/sdk.js#xfbml=1&version=v2.11'; fjs.parentNode.insertBefore(js, fjs); }(document, 'script', 'facebook-jssdk'));</script> |
...
Html |
---|
<div class="lang-box-pdf"> <div> <div class="lang-switch"> <span class="letters-form"><a title="English" href="#">EN</a> | <a title="Italian" href="#" >IT</a> | <a title="French" href="#" target="_blank">FR</a> | <a title="German" href="#">DE</a></span> </div> <div class="google-lang"> <div id="google_translate_element"> </div> <script type="text/javascript"> function googleTranslateElementInit() { new google.translate.TranslateElement({pageLanguage: 'en', includedLanguages: 'de,es,fr,it,nl', autoDisplay: false}, 'google_translate_element'); } </script> <script type="text/javascript" src="//translate.google.com/translate_a/element.js?cb=googleTranslateElementInit"></script> </div> <div class="pdf-button"> <a href="#" alt="Convert to .pdf" title="Convert to .pdf"><img src="https://confluence.wildix.com/download/attachments/14549012/pdf-button-download-wildix-documentation.png"></a> </div> </div> </div> |
Info |
---|
Document description Updated: Permalink: |
Table of Contents |
---|
Voicemail access for users
...
Additionally it is possible to access a graphical Voicemail menu from:
- Collaboration - Voicemail menu (see Collaboration User Guide)
- WP4X0 phones - press Voicemail button key (up to 200 messages can be displayed)(see WP410, WP480G, WP490G Wildix Phones Guide)
- Vision, WP600AXX phones - Voicemail menu (see Vision User Guide - English)
iOS / Android - History menu → Voicemail tab (see iOS Collaboration Mobile User Guide, Android Collaboration Mobile User Guide)
- W-AIR handsets - press and hold the Voicemail key (the numeric key "1") (see W-AIR DECT Handset - W-AIR 70, W-AIR 100, W-AIR 150)
Mailbox management
Voicemail management is possible if you access Voicemail via by dialing Feature code 81 (by default).
Language for Voicemail playback
Language set in Collaboration Settings → Personal is applied for Voicemail playback, if the corresponding language package is installed on the PBX. If not, language selected in
Listen to message details
...
Note |
---|
You can also delete Voicemail from:
|
Note |
---|
In case using "Shared Voicemail" feature, subscribers can delete Voicemails of the mailbox owner. |
Organize by folder
Call 81, then press 2 for message details, then press 2 again to change folders:
...
- Enter the string 81*<extension> or 81<extension>, then send a call (example: 81*324 or 81324)
Follow the audio instructions to enter the first five symbols of the WEB password of a user (used for access to WMS/Collaboration)
Voicemail
...
notifications
Users receive voicemail notification notifications about new Voicemails:
- via email with attached audio file (if email is specified in user personal settings)
- via Collaboration
- if "Web Push" is enabled in Collaboration Settings → Personal, Google chrome browser is open and user is logged in to Collaboration, user receives a popup notification about new Voicemails
- there is a label on the Voicemail tab displaying a number of unread messages in red color
- to iOS / Android / Vision / WP600XX: Voicemail tab in history has a label displaying the number of unread messages in red color (+ LED blinking on Vision, WP600AXX)
- to WP4X0 phones: LED blinking + the envelope icon in case there is a new message
- to W-AIR handsets: LED blinking + the envelope icon in case there is a new message
Voicemail notifications are synced between all the devices of the same user. They are also synced between the subscriber and the mailbox owner in cause using "Shared Voicemail" feature.
Voicemail conversion to text (speech-to-text)
Additionally users can receive Voicemail transcription to email.
Note |
---|
Feature is enabled by default on PBXs with recurrent licenses (feature can be disabled in WMS Dialplan -> General Settings, “Convert Voicemails to text and send by email”) with at least one Premium account. More information: Wildix Business Intelligence. |
Set up call forwarding to Voicemail
Forwarding to Voicemail can be set up by user in user settings (Collaboration / WMS) or by system administrator in Dialplan.
...
Use case: normally this application is used with Switches and Timetables, allowing to incoming route calls to Voicemail in case the office is closed, for example. You can learn more about setting switches and timetables in WMS Start Guide (Dialplan practical examples → External Dialplan: main).
Access Voicemail from outside
It is possible to allow access to Voicemail from any external phone number using Dialplan application "Voicemail access". By default Voicemail is protected by PIN. You can disable PIN protection in Dialplan application settings. Read more in the guide Dialplan applications.
...
Dynamic call forwarding to Voicemail
Users can forward a ringing call / an active call to Voicemail at any time via Collaboration:
- Send a call to your own Voicemail: upon receiving an incoming call (or during an active call) press Transfer button from the call dialog window and then press the Voicemail icon
- Send a call to a colleague’s Voicemail: upon receiving an incoming call (or during an active call) press Transfer button from the call dialog window, enter a colleague’s name or extension number into the search field, and then press the Voicemail icon near the name of the colleague
Note |
---|
Note: in case call is sent to VM before answer, greeting is played; in case call is sent to VM after answer, only beep is played. |
Shared Voicemail
Warning |
---|
Shared Voicemail feature works only for users of the same PBX (not in WMS network). |
...
More information on Provisioning custom parameters: Provisioning Custom Settings.
Restrict "Shared Voicemail" BLF
Feature is disabled by default. To start using this feature, it is necessary to
- add ACL permission "Can see - Voicemail - group" (Specify group) (in WMS → Users → Groups)
- make sure ALC "Cannot see - Voicemail" is not present for this group of users.
Exit Code "0" from Voicemail allowing caller to speak with an operator
Use case: someone has reached the company and the call was sent to Voicemail, caller can hit 0 at any time to speak with an operator
How to enable it:
- Add the parameter operator=yes to the file voicemail.conf (More information: Custom config parameters List)
- Add the letter ‘o’ as called number to the Dialplan context (add "o" as called number and under it add "Dial the phone" / "Call group")
Dialplan example:
Useful information on Voicemail service
Auto-deletion of Voicemails
The option to auto-delete Voicemails after a certain period of time is present in WMS Settings → PBX → Call and chat history.
Access Voicemail from the outside
It is possible to allow access to Voicemail from any external phone number using Dialplan application "Voicemail access". By default Voicemail is protected by PIN. You can disable PIN protection in Dialplan application settings. Read more in the guide Dialplan applications.
Use case: user of the system would like to check his/her Voicemail from outside, by dialing a company phone number. They dial the company phone number, dial some digit to access their Voicemail and enter their PIN.
MWI subscription for W24FXS 2015
Custom provisioning parameter EnableMWISubscribe allows enabling Voicemail LED notifications for analog phones connected to W24FXS 2015. More information: Provisioning Custom Settings.
Developer: Voicemail APIs
Currently three requests are supported: DELETE / PUT / GET. Check documentation (under History → Voicemail): https://manuals.wildix.com/pbx-control-apis/
...