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Document description Updated: Permalink: |
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Voicemail access for users
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Exit Code "0" from Voicemail allowing caller to speak with an operator
Use case: someone has reached the company and the call was sent to Voicemail, caller can hit 0 at any time to speak with an operator
How to enable it:
- Add the parameter operator=yes to the file voicemail.conf (More information: Custom config parameters List)
- Add the letter ‘o’ as called number to the Dialplan context (add "o" as called number and under it add "Dial the phone" / "Call group")
Dialplan example:
Auto-deletion of Voicemails
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Use case: user of the system would like to check his/her Voicemail from outside, by dialing a company phone number. They dial the company phone number, dial some digit to access their Voicemail and enter their PIN.
Voicemail statistics
Via CDR-View it is possible to see the statistics on the Voicemails received by the users of the system. More information: https://manuals.wildix.com/cdr-view-user-guide/.
MWI subscription for W24FXS 2015
Custom provisioning parameter EnableMWISubscribe allows enabling Voicemail LED notifications for analog phones connected to W24FXS 2015. More information: Provisioning Custom Settings.
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Currently three requests are supported: DELETE / PUT / GET. Check documentation (under History → Voicemail): https://manuals.wildix.com/pbx-control-apis/
Troubleshooting
Voicemails not saved (Physical, Virtual PBXs)
Voicemails can be stored only in case the backend to store all the PBX data and a partition for Voicemail is added in WMS Settings → System → Storages. More information: WMS Start Guide (Storage services).
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