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This guide gathers all the information on setting up and using the Voicemail service. Created: January 2019 Permalink: https://confluence.wildix.com/x/LAAJAg |
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Voicemail access for users
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Use case: normally this application is used with Switches and Timetables, allowing to routing of incoming route calls to Voicemail in case the office is closed, for example. You can learn more about setting switches and timetables in WMS Start Guide (Dialplan practical examples → External Dialplan: main).
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Exit Code "0" from Voicemail allowing caller to speak with an operator
Use case: someone has reached the company and the call was sent to Voicemail, caller can hit 0 at any time to speak with an operator
How to enable it:
- Add the parameter operator=yes to the file voicemail.conf (More information: Custom config parameters List)
- Add the letter ‘o’ as called number to the Dialplan context (add "o" as called number and under it add "Dial the phone" / "Call group")
Dialplan example:
Auto-deletion of Voicemails
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Custom provisioning parameter EnableMWISubscribe allows enabling Voicemail LED notifications for analog phones connected to W24FXS 2015. More information: Provisioning Custom Settings.
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