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• Call All 32: all available agents are called simultaneously until one answers (no user features processed)

  Note

  Note: Starting from WMS Version 3.88.41912.34, Call All 32 strategy was improved: Now it is available for all devices including Web ZD and mobile apps (it is possible to disable push notifications for mobile apps, see details in the Example of the Dialplan procedure for managing Call group calls) This strategy supports up to 32 users (previously it supported up to 32 devices and each device of CG member was counted) The current delay between CG members equals 20ms to achieve almost simultaneous ringing During upgrade of PBX, Configuration of Call All 32 strategy will be updated automatically.

  
  

  Warning
  Limitations: Feature “Contact Center” (Collaboration -> Settings -> Contact center) doesn’t work for this strategy User preferences (call forwarding, call waiting etc) are not processed when this strategy is used (they are turned off) Feature is not available on old HW PBX

  
  

• Round Robin: the next agent is selected on the list following the individual that received the last incoming call
• Longest Idle: the agent who answered the call the longest time ago is called
• Fewest Calls: call the agent who has the lowest number of answered calls
• Linear: agents are called sequentially starting from the first member on the list until an earlier person is no longer on the phone
  • dynamically added users are called in the order in which they are added

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Limitation on the number of Call group members

The maximum number of Call group members depends on the license type (Per Service/ Per User) and the amount of concurrent calls it offers + 2 additional call group members. The number of concurrent calls can be checked  in WMS -> Settings -> Tools and utilities -> Activation / Licenses. Example: the PBX supports 15 concurrent calls, this means you can add up to 17 static call group members.

Read more about the licensing: PBX Licensing and Activation Admin Guide.

Limitation for PBXs with Per Service licences: 

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Callback feature for call groups allowing customer to press DTMF to request a callback

Consult How to enable Callback feature for Call groups for detailed information on how to configure the Dialplan.

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