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Call parking feature allows users to place a call on hold and then pick up the call from any extension. Consult the documentation to find out how to implement the feature. Updated: January 2019 Permalink: https://confluence.wildix.com/x/C4D-AQ |
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Configuration
- Create a new user of type “Park Orbit”:
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- Make sure the following preferences are enabled for the newly created user (click Edit preferences -> Features):
- Call waiting: enable to be able to park more than one call at a time
- Call timeout: enable and define the timeout for return from parking
How to park / resume a call
Park a call with Function / BLF key
- Add “Park Location” Function key for users who use the parking feature
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Park a call via blind Call Transfer and resume via Call Pickup
It is possible to park a call via Call Transfer and resume a parked call via Call Pick up from any device connected to the Wildix system.
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Note: only users with certain permissions can pick up calls; to enable the option, the PBX admin must add ACL ability "Can" - "Call Pickup". Consult ACL rules and Call classes management Guide for details. |
Park and Resume via Collaboration:
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- To resume a call, mouse over Park orbit user in your Roster -> click Options button (three dots) -> select Pick up:
Park and Resume from ANY Device connected to Wildix system
- To park a call, perform a blind transfer to Park orbit user
- To resume a call, use Feature Code "Pickup" 88
Example: Dial 884488 where 88 is Pickup Feature Code and 4488 is “Park orbit” extension.
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