Html |
---|
<div id="fb-root"></div> <script>(function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = 'https://connect.facebook.net/en_US/sdk.js#xfbml=1&version=v2.11'; fjs.parentNode.insertBefore(js, fjs); }(document, 'script', 'facebook-jssdk'));</script> |
...
Info |
---|
This document describes the service level terms and conditions according to which Wildix provides technical support to its Customers. Created: April 2018 Updated: March 2021 Permalink: https://confluence.wildix.com/x/NgBuAQ |
Table of Contents |
---|
0. Support mission
...
- Technical Support, related to all technical issues
Customer Care, related to non-technical the following issues:
- Billing (delivery document dispute, invoice, dispute, credit note request etc)
- CLASSOUND (order status, issues with calls, DID cancellation etc)
- HWaaS (PBX change, spare parts inquiry etc)
PBX / Licenses (activate/ terminate PBX, WMS setup, licenses adjustments etc) - Orders (orders tracking, order items amendment etc)
- Portal errorsÂ
- Promo related questionsÂ
- Company information changes (update contacts/ address, WMP access)
- General questions
...