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This step-by-step guide leads you through the process of activation of the Departments tree feature and building a multilevel hierarchy of Departments.

Created: January 2022

Updated: October 2023

Permalink: https://wildix.atlassian.net/wiki/x/fh-OAQ

Table of Contents

Introduction

Starting from WMS 5.04.20220309.1, there is a possibility to create a multilevel hierarchy of Departments, which are displayed in a tree view on the Colleagues tab in Collaboration. This can be useful for organisations with a large number of users.

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Note

Note: Creating multilevel hierarchy of Departments with a tree view is not supported in x-bees. 

1.  Fill Fill out User Departments in WMS 

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Note

Notes:

  • If user’s Department field in WMS is empty, Group name is automatically used as Department. This doesn’t apply to imported users, their Department fields remain empty.
  • It may take up to 10 minutes for the changes to apply and get displayed in Collaboration.
  • Users that have no Department data are added to the Other section on the Colleagues tab.
  • If the Department name contains “/” it should be replaced with another character. If required, you can change the default separator: Change the default separator (optional)
  • It is recommended to replace long names with shorter ones.
  • By default, the Colleagues tab displays only users added to the roster. To have all users displayed, follow the instructions in point 3. Display all PBX users (optional) of this guide. 

Starting from WMS 6.04.20231012.1, it is possible to add a user to multiple departments. For this, enter the necessary department names, separated by commas in the Department field:

2. Change the default separator for Departments tree (optional) 
Anchor
changeseparator
changeseparator

When indicating the Department path in WMS -> Users -> Edit User -> Department field, the default separator "/" should be used. For example: 

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For more info about Colleagues tab, check the guide Collaboration User Guide: Colleagues. 

Note

Notes:

  • Users that don’t belong to any Department are added to the section Other.
  • In case all PBX users are displayed on the Colleagues tab (if configured on the PBX side), the status of users not belonging to the roster is currently not available.

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