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This step-by-step guide leads you through the process of activation of the Departments tree feature and building a multilevel hierarchy of Departments.

Created: January 2022

Updated: October 2023


Table of Contents


Starting from WMS 5.04.20220309.1, there is a possibility to create a multilevel hierarchy of Departments, which are displayed in a tree view on the Colleagues tab in Collaboration. This can be useful for organisations with a large number of users.



Note: Creating multilevel hierarchy of Departments with a tree view is not supported in x-bees. 

1.  Fill Fill out User Departments in WMS 




  • If user’s Department field in WMS is empty, Group name is automatically used as Department. This doesn’t apply to imported users, their Department fields remain empty.
  • It may take up to 10 minutes for the changes to apply and get displayed in Collaboration.
  • Users that have no Department data are added to the Other section on the Colleagues tab.
  • If the Department name contains “/” it should be replaced with another character. If required, you can change the default separator: Change the default separator (optional)
  • It is recommended to replace long names with shorter ones.
  • By default, the Colleagues tab displays only users added to the roster. To have all users displayed, follow the instructions in point 3. Display all PBX users (optional) of this guide. 

Starting from WMS 6.04.20231012.1, it is possible to add a user to multiple departments. For this, enter the necessary department names, separated by commas in the Department field:

2. Change the default separator for Departments tree (optional) 

When indicating the Department path in WMS -> Users -> Edit User -> Department field, the default separator "/" should be used. For example: