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In this Guide you will find information about integration with Oracle / Fidelio PMS and other hotel management systems that support FIAS protocol. Wildix communication system integrates with FIAS protocol (Fidelio Interface Application Specification). Thanks to this integration, the PBX can interact with the hotel management software and exchange the information about such events as check-ins, check-outs, wake up calls, room status, charging of services. In addition to this, Wildix PBX can interact with XOpen software which enables the integration with Bticino / Legrand hardware such as key card programmers and “do not disturb” / “make up room” indicators. Updated: March 2018 Permalink: https://wildix.atlassian.net/wiki/x/_RvOAQ |
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Introduction and requirements
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- DND
- MuR and Room inspecting
- Guest keycard service integration
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Installation
FIAS module
Step 1. Enable Hotel Integration:
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FIAS RN – room number identificator used in commands from FIAS interface
Extension – internal extension number inside the PBX, shown on the phone
Description / Building / Floor / Category – room description, location and category for hotel staff
ID – identificator used by XOpen interface (described in the next chapter)
- Click Apply to save and confirm changes
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- PMS Status – status of connection to Fidelio software
- Host – address for connection to software
- Port – port for connection to software
- Delimiter – delimiter used inside commands from FIAS interface
- Billing Type – billing type used: Duration Only / Duration and cost (see the chapter Call Billing)
- Minibar Type – minibar charging by Cost only / Article only (see the chapter Minibar Charges)
Step 4. Wake up service settings (optional)
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- Timeout – period of time during which the wake up call must be answered (in seconds)
- Number of tries – number of repetitive calls in case wake up call was not answered
- Sound – audio file to be played to the guest who answered a wake up call
(See the chapter Wake Up Call for more information).
Step 5. Restart WHotel daemon
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Go to Xopen tab and enter the related data:
Configuration parameters:
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- Go to Rooms tab
- Click Choose file to load a config file from Hotel Supervision software (file with extension *.hsprj) with actual information about device identifier
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- Common areas data (Common Areas tab) can be loaded from described above config from Hotel Supervision software:
Step 3. Set up the mapping between PMS key generators and XOpen key generators
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FIAS WS – an identifier on the FIAS side
Client UC – an identifier on the XOpen side (retrieved from HS Client)
Client IP – an IP address of the workstation PC:
Step 4. Extend configuration for Fidelio software by data for key service client (FIAS PMS Automation interface)
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- Telephony interface (PBX)
- Automation interface (DLS – door-lock system)
Step 5. Restart WHotel daemon
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After you have created a dedicated ACL group for managing rooms permissions, go to Users page and assign this ACL group to all the rooms:
It is possible to skip CoS (Hotel ACLs) via authentication, which can be useful to allow some authorized hotel staff to make calls from the rooms which are vacant. Read the next chapter for more info.
To disable ACL checking on the PMS side and always use standard PBX ACL: set up Global Dialplan variable (WMS Dialplan -> General Settings): CHECKFIASACL = no.
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Events must be sent from PBX via Feature codes on the phone by hotel staff (see the chapter Hotel Feature Codes).
MuR statuses:
- Dirty / Vacant
- Dirty / Occupied
- Clean / Vacant
- Clean / Occupied
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Minibar charges must be sent via feature codes on the phone by hotel staff (see the chapter Hotel Feature Codes).
Minibar charges information can be sent with different mapping:
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On PBX side: wake up call can be set up by guest via feature code on the phone (see the chapter Hotel Feature Codes).
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Note: it is allowed to set up only one alarm during one day. |
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