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Introduction

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Create 4 Dialplan procedures with the following rules:

OnCall_CBK 

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h 

1. Set – ORIGINATE_CHANNEL – Local/${CALLERID(num)}@OnCall_In/n
2. Set – ORIGINATE_CONTEXT – OnCall_Out
3. Set – ORIGINATE_EXTEN – ${CALLERID(num)}
4. Set – ORIGINATE_PRIORITY – 1
5. Set – ORIGINATE_CALLERID – Callback: ${CALLERID(name)} <${CALLERID(num)}>
6. Set – ORIGINATE_TIMEOUT – 840 (Note: Set to max time for TOTAL agent notification, to include the failover call groups)
7. Set – ORIGINATE_ASYNC – true
8. Set – ORIGINATE_VARIABLES – QUEUENAME=${QUEUENAME},QUEUEPOSITION=${QUEUEPOSITION}
9. Custom application – Originate()

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1. Voicemail access 4000 Option C (DO NOT skip the pin)

OnCall_Confirm 

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default

1. Play sound and wait for digits – “You have selected for emergency on call assistance. To leave a message for an on call agent to return your call, please press 1. To return to the main menu, please press 2 or remain on the line.”
2. Wait for digits – 3
3. IVR – (Enter the name of the IVR you are using. Example: Night_Main)

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1. IVR - (Enter the name of the IVR you are using. Example: Night_Main)

OnCall_In 

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[+0-9]X.

1. Custom application – Queue(2,Cr,,,420,,,,,4)
2. Custom application – Queue(3,Cr,,,420,,,,,4)

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OnCall_Out 

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[+0-9]X.

1. Set – PRESERVE_CID – yes
2. Play Sound – “Hello. This is an emergency on call voicemail notification.”
3. Voicemail access – 4000 – Option – S – skip pin

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• Number – #
• Item Action – Action
• Dialplan Prodecure – OnCall_CBK
• Called Number – #

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