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This Guide explains in detail each Dialplan application and provides practical examples and use cases. Updated: October 2023 Permalink: https://wildix.atlassian.net/wiki/x/ahDOAQ |
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Basic information on how Dialplan works: Dialplan: How does it work?
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Invites caller to enter a part of the name or surname for the search and routes the call to the user in case a match is found. Use DTMF for entering. Instead of letters, press corresponding digits. Press the digit just once to enter any option corresponding to this digit. For example, for the user John Smith, you need to enter 5646 which stands for the name/ 76484 which stands for the surname.
Starting from WMS 6.04.20231012.1, in case more than 5 matches are found, an announcement is played to the caller, which allows the caller to review the matches. To exit the Dial by name service, the caller can press asterisk. The default interdigit timeout for DTMF is 3 seconds. If needed, interdigit timeout can be configured in WMS -> Dialplan -> General settings -> Interdigit timeout (the max. value can be 10 seconds).
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Note: the feature is also available via the Feature code Directory 82. To dial users by name, they should have their names previously recorded via another Feature code Voicemail 81 (call 81, press 0 for mailbox options, then press 3 to record your name). For more information, refer to Feature Codes Admin Guide, Directory section. |
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Notes:
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Allows creating an automatic system that asks the caller some questions, recognizes the answers, and lets you save the recorded files.
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