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This document describes the service level terms and conditions according to which Wildix provides technical support to its Customers. Created: April 2018 Updated: February May 2024 Permalink: https://wildix.atlassian.net/wiki/x/8QvOAQ |
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ART. 1 - SUBJECT OF THE CONTRACT
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Tech Wizards Facebook Group: https://www.facebook.com/groups/wildixtechwizards/;
Bug Reports, Beta Releases and Integrations: https://www.facebook.com/groups/194649610873892/;
WILDIX online Documentation: https://wildix.atlassian.net/wiki/spaces/DOC/overview;
New releases and system updates: https://www.wildix.com/new-releases-and-updates/;
14.5 Wildix retains the prerogative to engage in direct communication with the Partner's End Customers if the Partner does not address the presented matters in a timely manner or is unable to resolve them satisfactorily.
ART. 15 - SUPPORT ELIGIBILITY
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International: https://kite.wildix.com/ucit/57;
Italy: https://kite.wildix.com/ucit/65;
D/A/CH countries: https://kite.wildix.com/ucit/66;
France and francophone countries: https://kite.wildix.com/ucit/67;
- Spain: https://kite.wildix.com/ucit/54;
- UK: https://kite.wildix.com/ucit/64;
- US: https://kite.wildix.com/ucusa/25;
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