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This guide will lead you through the process of Salesforce Classic integration usage, starting from a Softphone installation and activation, and ending with practical examples for call receiving.
Created: June 2019
Updated: January 2023
- Choose Advanced User Details subcategory
- Press the Edit button
- Scroll down to the Call Center field and press the Magnifier button
Step - 3
You see a popup with two options:
Choose Wildix Classic Call Center and click Save.
In order to switch to Salesforce Lightning you also need to change Lighten Call Center.