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  • Automatic HWaaS transfer is possible only between PBXs that have the same subscription length and the same expiration. Otherwise, a Customer Care ticket should be submitted.

  • Automatic HWaaS transfer to a PBX with LifeTime subscription is not possible.

  • You can arrange transfer to another PBX, regardless of which End User or Reseller it belongs to.


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The minimum term of use of HWaaS devices is 6 months. In case of conversion into CAPEX before the end of that period, the devices are charged for the remaining months
  • .

  • CAPEX devices are charged at a full price following the current Price List. 
  • Steps to convert


    Click on three dots on the right-hand side from your customer


    Alternatively, you can request HWaaS conversion on the PBX level:

    1. Select customer -> click on three dots on the right-hand side -> choose Pbxes

    2. Click three dots next to the necessary PBX -> choose Devices 

    3. Select one or multiple devices and click Convert to CapEx:


    How to cancel and return HWaaS