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changes.mady.by.user Ksenia Babych

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Note

Notes: 

  • Automatic HWaaS transfer is possible only between PBXs that have the same subscription length and the same expiration. Otherwise, a Customer Care ticket should be submitted.

  • Automatic HWaaS transfer to a PBX with LifeTime subscription is not possible.

  • You can arrange transfer to another PBX, regardless of which End User or Reseller it belongs to.

How to cancel and return HWaaS

Note

Note: As for HWaaS Contract, it should be kept for a minimum 6 months (the rule doesn't work in case of "Commitment" )

  1. Submit the RMA request with the serial number of HWaaS device and address to pick it up.
  2. In the UK, the after the RMA has been opened, tech support emails the client shipping return labels. Attach the return labels to the boxes the devices will be shipped back in.
  3. Devices are shipped back to the Wildix UK office. 

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