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Info

This guide explains how to manage conversations with users that come from personal link, meeting scheduler or website widget.

Other x-bees documentation: x-bees documentation.

Created: September 2023

Updated: February 2024

Permalink: https://wildix.atlassian.net/wiki/x/AQBHEQ   

Table of Contents

Introduction

...

Note

Current limitation: 

  • Service groups without at least one agent with x-bees Standard license are displayed in the list, but there is no possibility to reassign the conversation to such a service group (the button “Apply and leave” is disabled).

Assign conversation to another agent

...