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After DIDs porting is ordered, the list with all DIDs belonging to the specific customer/ reseller is displayed on the CLASSOUND DIDs tab in WMP. There, in Temporary number column, you can find Temporary CLASSOUND DID once available (takes up to 2 days). 

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Note

Regarding call redirection, setup instructions may differ depending on the provider. 

Here is the example of setup in case of BT: 

  • First you need to order Call Diversion, it can take up to 24 hours before you can use it. Check out BT website for the relevant instructions. 
  • Then, to divert all your calls, follow these instructions on the telephone line you want to divert from: dial: *21*(phone number you want to divert to)#

In case of Bandwidth provider:

  • Enter the Temporary number into the Routing field in Phone Number Details on Bandwidth portal:

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6. As soon as the redirect is activated, Incoming calls arrive to WMS.

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