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This guide explains in detail each Dialplan application and provides practical examples and use cases. Updated: August 2023 Permalink: https://wildix.atlassian.net/wiki/x/ahDOAQ |
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Basic information on how Dialplan works: Dialplan: How does it work?
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Dialplan application Speech to text allows to create an automatic system that asks the caller some questions, recognizes the answers, and lets you save the recorded files.
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RECOGNITION_RESULTS_PATH = path to the file where Speech to Text recognition results should be stored
Note Note:
- The variable is supported in starting from WMS 6.04.20230811.1. It allows saving recognition data to a file to cover cases when the data cannot be stored in RECOGNITION_RESULTS variable, if the data exceeds 4090 Bytes (e.g. if there are many questions or the answers are too detailed).
- To easily navigate through the saved files, you could use Linked ID (LINKEDID is a unique variable of the call) for the file names.
- If recognition results data is less than 4090 Bytes, the data is stored both to RECOGNITION_RESULTS variable (as before) and to the file indicated in RECOGNITION_RESULTS_PATH.
- RECOGNITION_LABEL = “name“ - a custom parameter that allows to mark specific speech-to-text application entries (e.g. name, age, etc.) in order to be able to create complicated Dialplans and parse results.
- RECOGNITION_DICTIONARY = “Yes, No, or other words“ - additional channel variable that lets improve speech-to-text recognition.
- RECOGNITION_AUDIOPATH = “path to directory with saved audio files“ - allows to change the default path for saving audio files. Default path is: /dev/shm/var/spool/callweaver/monitor/stt/
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In both cases the system starts the call recording of the outgoing call, but the copy of call recording is sent to different email addresses; the caller number set on trunk is different for Sales and Tech support. At the third step “Jump to”, the system routes the call to the Dialplan procedure “users”, where both types of calls (the one made by Sales or by Tech Support department), use the Dialplan application “Dial the trunk”:
Jump to if
Jump to another procedure in case matched the condition with the possibility to modify the number.
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