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The Document explains what is CLASSOUND Extended CNAM and how to activate it. Created: August 2023 Updated: April 2024 Permalink: https://wildix.atlassian.net/wiki/x/AYDpDg |
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What is Extended CNAM
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| Parameters | Extended CNAM | Standard CNAM |
|---|---|---|
| Character length | 32 (US) 30 (Germany) | 15 |
| Branded call support | Yes | No |
| Shown | Always | Occasionally |
Advantages
- Personalized 32-character (for US) / 30-character (for Germany) messages
- Messages displayed in call log
- Brand protection from scammers
- Verified call tag displayed during the call, which makes your calls even more trustworthy for customers
- 280 million+ US devices coverage
- Answer/ rejection statistics (can be requested additionally)
So, the main difference from the standard CNAM is the length of 30/ 32 vs 15 and the indication. This lets you turn your call into a branded one, by including the name of the company in the detected caller name as shown on the picture below:
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- DID number
- Desired extended CNAM (30 or 32 characters depending on the country)
- Calling Company Name
- Calling Company Address
- Calling Company URL
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