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Now, when your customer hits the button “Start a new conversation”, x-bees looks up if the customer had a conversation with the same agent before – if positive, the communication continues in the same channel. What’s more, scheduled meetings are also added there – so whatever activities you have with a client, they are all in one x-bees conversation. Enjoy convenient, consistent, and efficient communication with your clients with x-bees!
NoteNotes:
If there is already more than one conversation between the user and the guest, the most recent one is used.
A new conversation is created, rather then reusing an existing conversation, in the following cases:If
if the existing conversation was modified (another agents or guests were added to the members list)
the conversation was assigned to another agent
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