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Info

This guide explains in detail each Dialplan application and provides practical examples and use cases.

Updated: January 2023

Permalink: https://wildix.atlassian.net/wiki/x/ahDOAQ

Table of Contents


Basic information on how Dialplan works: Dialplan: How does it work?

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Note

In case the option you would like to set is not available in the drop-down list of the "Set" applicatonapplication, you can enter it manually. Below you can find some examples of using "Set" application with options which are not available in the drop-down list. Find some examples below.

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Note

The search is performed in the following priority:

  • Search in LDAP (colleagues phonebook) - in case it is a colleague calling with Mobility service, the value specified in "Department" field is displayed
  • Search in the selected phonebook - in case it is a phonebook contact, the value specified in "Organization" field is displayed
  • Search in external resources, in the Worldwide Phonebook service (available for CLASSOUND-enabled PBXS on the USA and Canada) is active - in this case the company name is not displayed

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Note

Notes:

  • The support starts from WMS 6.01.20221019.4
  • Besides configuring Speech to Text in Dialplan, you can use a script that saves all recorded data  into one file and passes to a database. See the document for details: How to Set Up Wildix Speech to Text

Dialplan application Speech to text allows to create an automatic system that ask the caller some questions, recognizes the answers, and lets you save the recorded files.

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