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js.src = 'https://connect.facebook.net/en_US/sdk.js#xfbml=1&version=v2.11';
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This Technical Note explains what is Popup URL/ App and how to set up web application/ page integration by using it. Permalink: https://confluencewildix.wildixatlassian.comnet/wiki/x/PAqIAQjx-OAQ |
Table of Contents
Requirements
UC-Essential license or higher
What is Popup URL / App and what is it used for?
Popup URL / App allows you to open an application or a web page upon receiving or placing a call and pass parameters (static parameters or supported variables). To add it, go to Collaboration Settings -> Personal -> Popup URL / App (it can also be added via WMS -> Users -> Edit preferences -> Settings -> Popup URL).
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Note: It is possible to configure callback URLs globally for all PBX users (WMS 4.01). More information Callback URLs. |
App
You can set up the popup URL / App to be for incoming / outgoing call and select the triggering event:
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Integration with Solve360 CRM
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Requirements:
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A call can be configured to open a contact record automatically. ExampleSolve360 CRM can be integrated with Wildix via Popup URL/ App. The following URL is set up for automatic opening of a contact record when an incoming call occurs:
https://secure.solve360.com/phonenumber/0{CALLERNUM:3}
Where
- https://secure.solve360.com/ – is Solve360 CRM domain name
- phonenumber -
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- determines the associated contact record by a phone number
- /0 - prepends 0 to format the number as a UK national number as stored in the CRM (optional)
- {CALLERNUM} – the caller number
- :3 – removes first three digits to match the contact record, if it is stored without Country Code
A caller's Demo video: Open Solve360 contact record is automatically opened upon receiving an incoming call in Collaboration
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http://youtube. |
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Demo video
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iexplorer.exe “http://yourhost.com/Name={USERNAME}&Department=Support&Number={CALLERNUM}”
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