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Info

This step-by-step guide leads you through the process of activation of the Departments tree feature and building a multilevel hierarchy of Departments.

Created: January 2022

Updated: July 2022October 2023

Permalink: https://wildix.atlassian.net/wiki/x/fh-OAQ

Table of Contents

Introduction

Starting from WMS 5.04.20220309.1, there is a possibility to create a multilevel hierarchy of Departments, which are displayed in a tree view on the Colleagues tab in Collaboration. This can be useful for organisations with a large number of users.


Note

Note: Creating multilevel hierarchy of Departments with a tree view is not supported in x-bees. 

1.  Fill Fill out User Departments in WMS 

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To build a multilevel hierarchy of Departments, when adding/ editing a user (or in case of users import via a CSV file), indicate the Department path using the separator “/”, "|", or "\". For example: 

Department: UK/ Marketing

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Note

Notes:

  • If user’s Department field in WMS is empty, Group name is automatically used as Department. This doesn’t apply to imported users, their Department fields remain empty.
  • It may take up to 10 minutes for the changes to apply and get displayed in Collaboration.
  • Users that have no Department data are added to the Other section on the Colleagues tab.
  • If the Department name contains “/” it should be replaced with another character. If required, you can change the default separator: Change the default separator (optional)
  • It is recommended to replace long names with shorter ones.
  • By default, the Colleagues tab displays only users added to the roster. To have all users displayed, follow these instructions: Display the instructions in point 3. Display all PBX users (optional) of this guide. 

Starting from WMS 6.04.20231012.1, it is possible to add a user to multiple departments. For this, enter the necessary department names, separated by commas in the Department field:

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2. Change the default separator for Departments tree (optional) 
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changeseparator
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When indicating the Department path in WMS -> Users -> Edit User -> Department field, the default separator "/" should be used. For example: 

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DEPARTMENTS_TREE_SEPARATOR="\"

3. Display all PBX users (optional)

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