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Configuration scenario

• Boss can decide whether or not to accept callsBoss should always be able to receive calls from the secretaries
• Boss should always be able to receive calls from other bosses
• Boss can decide whether or not to accept calls
• Secretaries should be notified when the boss is receiving an incoming call

Configuration 

Step 1. Add secretaries

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to whitelist so that they can always reach the boss

Edit the procedure used for placing calls (users by default):

• Add the boss's extension (118 in our example) as Called number, and, using custom applications, add secretaries extensions to whitelist (1338 and 1339 in our example):
  
  • Called number - 118 (boss)
  • Custom application - GotoIf($["${CALLERID(num)}" = "1338"]?whitelist${EXTEN},1) - adds the secretary's extension (1338) to whitelist
  • Custom application - GotoIf($["${CALLERID(num)}" = "1339"]?whitelist${EXTEN},1) - adds the secretary's extension (1339) to whitelist
  • Dial the phone - Set (called number) - select "Remove" instead of "Custom"

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• To the same procedure, add a rule allowing the extensions, which are present in the whitelist, to dial the boss: 

  • called number - whitelistXXX

  • Set - Type of call - whitelist

  • Dial the phone - Set (called number) - select "Remove" - 9 (called number whitelistXXX becomes XXX)

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Step 2. Create a dedicated Diaplan for other bosses so that they can always reach the boss

Create a new procedures, e.g. users_bosses and add a rule which adds bosses to whitelist:

• called number - X.
• Set - Type of call - whitelist
• Jump to - Procedure (users) - Set (called number) -  select Remove instead of Custom

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Assign this procedure to bosses in WMS → Users → Edit (user) → Dialplan

Step 3. Edit Call features of the boss to reject all calls except for the whitelist

You can do this configuration either in Collaboration Settings → Features or in WMS → Users → Edit preferences → Features for the boss's extension (118 in our example):

• Edit "Internal" call class: enable "Call Forward All" - 593, where 59 is Feature code for Call group, 3 is the Call group where the secretaries are present (1338, 1339)

  Note
  Note: when the boss would like to start accepting calls from everyone, it's sufficient to disable "Call Forward All"

  
  

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• Edit "Whitelist" call class: Activate class 

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Step

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4. Add BLF keys for the secretaries to monitor the calls of the boss

You can do this configuration either in Collaboration Settings → Function keys or in WMS → Users → Edit preferences → Settings for the secretaries' extensions (1338, 1339 in our example):

• Add "Colleague" Function key - 118 (boss) and options 0 1 0 which enables "audio notification" allowing the secretary to receive an audio notification each time the boss is receiving an incoming call. 

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