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Make sure that these ports are open on your router / firewall in order to be able to access and use different Wildix services. It is recommended to open incoming custom secure port or default 443 from outside on PBX. Updated: May 2024 Permalink: https://wildix.atlassian.net/wiki/x/NhXOAQ |
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Cloud PBX
Outgoing ports:
- Outgoing traffic towards Cloud PBX to the Internet is not limited: any port from 1-65536 range
Incoming ports:
- TCP 80 HTTP
- TCP 443 HTTPS
- all types ICMP
- TCP 5060-5061 SIP
- UDP: 5060 SIP
- UDP 10000-59999 RTP
- UDP 123 NTP
- TCP 5222-5223, 5269, 5280 ejabberd
- TCP 7008 smsd
- TCP/ UDP 3478 turn
- TCP 4222 gnats
- TCP 10050 zabbix
- TCP/ UDP 514 rsyslog
Access to external servers:
- addons.wildix.com (also for HW / VM PBXs)
License activation / check
Access to external servers:
...
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| Info |
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Make sure that these ports are open on your router / firewall in order to be able to access and use different Wildix services. It is recommended to open incoming custom secure port or default 443 from outside on PBX. Updated: May 2024 Permalink: https://wildix.atlassian.net/wiki/x/NhXOAQ |
| Table of Contents |
|---|
Cloud PBX
Outgoing ports:
- Outgoing traffic towards Cloud PBX to the Internet is not limited: any port from 1-65536 range
Incoming ports:
- TCP 80 HTTP
- TCP 443 HTTPS
- all types ICMP
- TCP 5060-5061 SIP
- UDP: 5060 SIP
- UDP 10000-59999 RTP
- UDP 123 NTP
- TCP 5222-5223, 5269, 5280 ejabberd
- TCP 7008 smsd
- TCP/ UDP 3478 turn
- TCP 4222 gnats
- TCP 10050 zabbix
- TCP/ UDP 514 rsyslog
Access to external servers:
- addons.wildix.com (also for HW / VM PBXs)
License activation / check
Access to external servers:
- wmp.wildix.com, 443 (outbound, TCP)
- pbx-api.wildix.com, 443 (outbound, TCP)
Upgrade
Access to external servers:
- WMS-5.04 and WMS-6.xx
- wmp.wildix.com + packages.wildix.com, 443 (outbound, TCP)
- WMS-5.01-5.03
- wmp.wildix.com + aptly.wildix.com, 443 (outbound, TCP)
- WMS-4.xx
- wmp.wildix.com + apt.wildix.com, 443 (outbound, TCP)
Upgrade of devices
Starting from WMS 6.05, in case of Hardware or Virtual PBX:
Access to external servers:
- firmwares-cdn.wildix.com, 443 (outbound, TCP)pbx-
- apiwps.wildix.com, 443 (outbound, TCP)
...
WMS network
- Enable the port TCP 443 (or another custom secure port) and UDP 1194 on the side of the Server PBX
Access to external servers:
- WMS-5.04 and WMS-6.xx
- wmp.wildix.com + packages.wildix.com, 443 (outbound, TCP)
- WMS-5.01-5.03
- wmp.wildix.com + aptly.wildix.com, 443 (outbound, TCP)
- WMS-4.xx
- wmp.wildix.com + apt.wildix.com, 443 (outbound, TCP)
Upgrade of devices
Starting from WMS 6.05, in case of Hardware or Virtual PBX:
Access to external servers:
...
WMS network nodes between PBXs.
Port:
- incoming: UDP 1194
| Note |
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Starting from WMS v 5.03.20210826.1, the following ports must be opened for the correct work of calls between nodes: 443 (or custom secure port) + RTP ports (on SIP-RTP page). |
Access to external servers:
- turn.wildix.com (to find a PBX public IP address for WMS Network correct functioning)
SSL certificate renew
Access to external server:
- ssl.wildix.com, 443 (outbound, TCP)wps
Text-to-speech
Access to external servers:
- tts.wildix.com, 443 (outbound, TCP)
WMS network
- Enable the port TCP 443 (or another custom secure port) and UDP 1194 on the side of the Server PBX
Access to WMS network nodes between PBXs.
Port:
- incoming: UDP 1194
...
- TCP)
SIP Trunk / VoIP Provider
SIP Trunks registration
- "PBX_NAME".wildixin.com, 5060 or another custom port specified in trunk settings (outbound, UDP)
CLASSOUND
Access to external servers:
- turnoperator-01-f.wildix.com (to find a PBX public IP address for WMS Network correct functioning)
SSL certificate renew
Access to external server:
- ssl.wildix.com, 443 (outbound, TCP)
...
- 3.123.221.55
- operator-02-f.wildix.com 18.158.245.207
- operator-03-f.wildix.com 18.195.104.178
Port:
- incoming: TCP 443, TCP 5061 or another custom secure port
- RTP: e.g. UDP 10000-15000 (check SIP-RTP page in WMS Settings -> PBX (VM and HW PBXs RTP page)
Contact lookup during incoming/outgoing CLASSOUND calls
Access to external servers:
- ttsclassound-namelookup.wildix.com, 443 443 (outbound, TCP)
SIP Trunk / VoIP Provider
SIP Trunks registration
- "PBX_NAME".wildixin.com, 5060 or another custom port specified in trunk settings (outbound, UDP)
...
- - starting from WMS 6.02.20230201.1 or higher (available for the USA and Canada)
Remote Wildix IP Phones
Devices sync with portal
Access to external servers:
- operator-01-fapi.wildix.com
- operator-02-f.wildix.com
Port:
- incoming: TCP 443, TCP 5061 or another custom secure port
- RTP, 443 (outbound, TCP)
Remote provisioning of devices
Incoming:
- TCP 443 (default) or another external secure port (SIP-RTP page in WMS Settings -> PBX (VM and HW PBXs)
- UDP 5060 – TCP 5061 for SIP registration
- RTP:
- VM/ HW PBX: e.g. UDP 10000 - 15000 (Note: The range depends on the number and type of licenses on the PBX; check SIP-RTP page
Contact lookup during incoming/outgoing CLASSOUND calls
Access to external servers:
- classound-namelookup.wildix.com, 443 (outbound, TCP) - starting from WMS 6.02.20230201.1 or higher (available for the USA and Canada)
Remote Wildix IP Phones
Devices sync with portal
Access to external servers:
- api.wildix.com, 443 (outbound, TCP)
...
- for details)
- Cloud PBX: UDP 10000-59999
Multicast paging uses
- IP 224.0.0.1 or IP 239.1.1.10 (2N support)
- Ports 9000-9009
Vision/ SuperVision
- SIP: TCP 443
- XMPP: TCP 443
- Configuration: TCP 443
Incoming:
- TCP 443 (default) or another external secure port (SIP-RTP page in WMS Settings -> PBX (VM and HW PBXs)UDP 5060 – TCP 5061 for SIP registration
- Add the port manually on the app login page: Account > Domain, example: pbx.wildixin.com:443
- RTP:
- VM/ HW PBX: e.g. UDP 10000 - 15000 (Note: The range depends on the number and type type of licenses on the PBX; check SIP-RTP page for details)
- Cloud PBX: UDP UDP 10000-59999
Multicast paging uses
- IP 224.0.0.1 or IP 239.1.1.10 (2N support)
- Ports 9000-9009
Vision/ SuperVision
- SIP: TCP 443
- XMPP: TCP 443
- Configuration: TCP 443
Incoming:
...
Access to external server for upgrade of firmware/ applications:
- firmwares.wildix.com
Remote Collaboration Apps
Collaboration and Web Phone
- TCP 443 (default) or another external secure port (SIP-RTP page in WMS Settings -> PBX (VM and HW PBXs)Add the port manually on the app login page: Account > Domain, example: pbx.wildixin.com:443;
- RTP:
- VM/ HW PBX: e.g. UDP 10000 - 15000 (Note: The range depends on the number and type of licenses on the PBX; check SIP-RTP page for details)
- Cloud PBX: UDP UDP 10000-5999959999
Access to external server for upgrade of firmware/ applications:
...
servers:
- addons.wildix.com
Cloud-stored group chats
Access to external servers:
- chats1.meet.wildix.com
Remote Collaboration Apps
Collaboration and Web Phone
- TCP 443 (default) or another external secure port (SIP-RTP page in WMS Settings -> PBX (VM and HW PBXs);
- RTP:
- VM/ HW PBX: e.g. UDP 10000 - 15000 (Note: The range depends on the number and type of licenses on the PBX; check SIP-RTP page for details)
- Cloud PBX: UDP 10000-59999
Access to external servers:
- addons.wildix.com
...
- chats2.meet.wildix.com
Port:
- outgoing: TCP 5269
- incoming: TCP 443 or another custom secure port
Geolocation services
- Maps in Collaboration are available only via .*wildixin.com domain
File / image sharing
Access to external servers(both PBX and Client):
- auth.wildix.com, 443 (outbound, TCP)
- fs.wildix.com, 443 (outbound, TCP)
WIService
(Wildix Integration Service, used by CDR-View, Screen Sharing, Headset Integration, Fax printer, Click2call from Windows, Popup App and other Wildix applications):
- Make sure that FQDN “wildixintegration.eu” is correctly resolved with the IP: 127.0.0.1 by your DNS (on the user PC or on the router side)
Cloud analytics in Collaboration and x-bees
Access to external servers:
- auth.wildix.com, 443 or another custom secure port (outbound, TCP)3.65.155.111, 443 or another custom secure port (inbound, outbound, TCP)3.65.155.145, 443 or another custom secure port (
cognito-idp.eu-central-1.amazonaws.com, 443 or another custom secure port (inbound, outbound, TCP)
Cloud-stored group chats
Access to external servers:
- chats1.meet.wildix.com
- chats2.meet.wildix.com
Port:
- outgoing: TCP 5269
- incoming: TCP 443 or another custom secure port
Geolocation services
- Maps in Collaboration are available only via .*wildixin.com domain
File / image sharing
Access to external servers(both PBX and Client):
- auth.wildix.com, 443 (outbound, TCP)
- fs.wildix.com, 443 (outbound, TCP)
WIService
(Wildix Integration Service, used by CDR-View, Screen Sharing, Headset Integration, Fax printer, Click2call from Windows, Popup App and other Wildix applications):
- Make sure that FQDN “wildixintegration.eu” is correctly resolved with the IP: 127.0.0.1 by your DNS (on the user PC or on the router side
cognito-identity.eu-central-1.amazonaws.com, 443 or another custom secure port (inbound, outbound, TCP)
sts.amazonaws.com, 443 or another custom secure port (inbound, outbound, TCP)
- 3.65.155.111, 443 or another custom secure port (inbound, outbound, TCP)
- 3.65.155.145, 443 or another custom secure port (inbound, outbound, TCP)
kinesis.eu-central-1.amazonaws.com, 443 or another custom secure port (inbound, outbound, TCP)
WebRTC Kite service
Access to external servers:
- kite.wildix.com, 443 TCP, 5061 TCP, 10000-1500 UDP (outbound)
- ws2sip.wildix.com, 443 TCP or another custom secure port, 10000-15000 UDP (inbound)
iOS/Android
- SIP: TCP 443
- XMPP: TCP 443
- Configuration: TCP 443
...
Access to external servers (both PBX and Client):
- vnc.wildix.com, 443 (outbound, TCP)
- kite.wildix.com, 443 (outbound, TCP)
Screen sharing
Access to external servers (both PBX and Client):
- vnc.wildix.com, 443 (outbound, TCP)
- kite.wildix.com, 443 (outbound, TCP)
Other Services
SMS sending with remote GSM gateway
...
- WMS 6.xx PBXs
- pbxlogging6-<minor version>.wildix.com (dynamic IP list), 20514 (outbound, TCP)
- WMS 5.02+ PBXs
- pbxlogging5-<minor version>.wildix.com (dynamic IP list), 20514 (outbound, TCP)
- WMS 4.0 PBXs
- pbxlogging4-<minor version>.wildix.com (dynamic IP list), 514 (outbound, UDP)
Zabbix monitoring
- TCP 8099 for IP 63.32.222.64
- TCP 10050 for local Zabbix
...
- WMS-4.xx PBXs
- vpn4.wildix.com, 443 (outbound, TCP)
x-bees
x-bees also requires the following external servers to be open on your router/ firewall:
- app.x-bees.com
- api.x-bees.com
- login.x-bees.com
- chat.wildix-chat.com
- avatars.wildix.com
- cognito-idp.eu-central-1.amazonaws.com
- wda.wildix.com
- wda-ws.wildix.com
- wim.wildix.com
- fs.wildix.com
Transcription
transcribe.eu-central-1.amazonaws.com, 443 or another custom secure port (inbound, outbound, TCP)
Firewall Checker
Check open ports
Access to external servers:
- api.wildix.com, 443 (outbound, TCP)
- api.wildix.com, 443 or another custom secure port (inbound, TCP)
Check External IP
Access to external servers:
- checkip.wildix.com, 80 and 443 (outbound, TCP)
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