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Q1: I continue to receive calls and messages even when the app is closed

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• Go to Settings -> Apps

• Manage apps -> select Wildix
• Other permissions -> enable Show on Lock screen and Display pop-up windows while running in the background 

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Q3: I’ve updated both the PBX and the Android app, but I still don’t receive calls and messages in idle

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To disable push notifications and disconnect from VoIP and Presence server, open the app and set user status to Offline. Otherwise, log out from the app.

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Q5: Which ports must be open for push notifications?

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• Log in again with that user (make sure the phone is connected to the internet and that PBX is accessible)
• Press Log out (it is not sufficient to change PBX name and access credentials)
  
  

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PBX administrator can check / remove push notification subscription via SSH:

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The issue is that pictures/ videos received in HEIC/ HEVC format cannot be opened then on MacOS Sierra or less/ on Windows. They are opened only on MacOS High Sierra.

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• Go to iPhone Settings -> Camera -> Formats
• Enable Most Compatible option

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When you take a picture / a video next time, it will be converted to JPEG / H.264 format and can be opened on any OS mentioned above.

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• Go to Collaboration app Settings -> Advanced -> Notifications 

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• Uncheck the box "Wildix Service":

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• Connection status is no longer displayed in Android notification bar

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Q11. Push notifications do not work properly on my Android device (Xiaomi/ Huawei etc)

Some mobile devices (Xiaomi, Huawei and others) do not handle Google Push Notifications reliably, that's why we cannot guarantee the proper work of Collaboration Mobile App.

As a possible workaround for Xiaomi devices, check this procedure: https://

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www.

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androidcentral.com/how-fix-miui-push-notifications. If calls are still not notified when the App is closed or are notified with a delay, we recommend the usage of mainstream devices: Samsung, Motorola and LG with proper Google Push Notifications support.