Page Comparison

Html

<div id="fb-root"></div>
<script>(function(d, s, id) {
  var js, fjs = d.getElementsByTagName(s)[0];
  if (d.getElementById(id)) return;
  js = d.createElement(s); js.id = id;
  js.src = 'https://connect.facebook.net/en_US/sdk.js#xfbml=1&version=v2.11';
  fjs.parentNode.insertBefore(js, fjs);
}(document, 'script', 'facebook-jssdk'));</script>

Html
<div class="fb-like" data-href="https://confluence.wildix.com/x/nQAJAg" data-layout="button_count" data-action="recommend" data-size="large" data-show-faces="true" data-share="true"></div>

Html

 <div class="lang-box-pdf">
	<div>
		<div class="google-lang">
			<div id="google_translate_element">
			</div>
			<script type="text/javascript">
					function googleTranslateElementInit() {
						new google.translate.TranslateElement({pageLanguage: 'en', includedLanguages: 'de,es,fr,it,nl', autoDisplay: false}, 'google_translate_element');
						}
			</script>
			<script type="text/javascript" src="//translate.google.com/translate_a/element.js?cb=googleTranslateElementInit"></script>
		</div>
		
		<div class="pdf-button">
			<a href="https://confluence.wildix.com/spaces/flyingpdf/pdfpageexport.action?pageId=34144413" alt="Convert to .pdf" title="Convert to .pdf"><img src="https://confluence.wildix.com/download/attachments/14549012/pdf-button-download-wildix-documentation.png"></a>
		</div>
	</div>
</div>

Scroll export button

scope	current
template-id	0fa09813-8b86-460a-aa1d-ef450a80e9ce
quick-start	true
add-on	Scroll PDF Exporter

Info

This guide explains how to set up a notification call to management / administration when a customer dials support number to report an emergency situation.

For setting up notification call to management / administration when a customer dials emergency number (911), see the document Call to 911 announcement.

Created: January 2019

Permalink: https://confluencewildix.wildixatlassian.comnet/wiki/x/nQAJAgGQjOAQ

Table of Contents

Use Case

...

Step 1.Create an IVR called Support with two options as follows.

Image Added

Number 1

...

points to users > 901

...

dialplan entry.
Number 2 points to users > 902

...

dialplan entry

Step 2. Create a dialplan 999 for the IVR.

This could be a DID in the inbound “main” dialplan

Image Added

Step 3. Setup dialplan entries for the IVR options 901 and 902 entries in users dialplan.

Image Added

Below are applications used in the corresponding order:

...

Note

Notes:

In the ORIGINATE_EXTEN, 765 is an extension number. It is a “fake” user used exclusively for call forwarding. It does not need to be online. It is simply used to forward the call to a dialplan entry that will play a TTS message to the user that is being notified.

In the ORIGINATE_EXTEN, 777 is another “fake” user which forwards the call to a dialplan entry that will route it to a call group consisting of users to be notified. This is done so that the notification can can ring until someone answers it.

Extensions 305 and 306 are just “shared” mailboxes. More information on Shared Mailboxes: Voicemail guide.

Step 5. Setup Setup Forwarding Users 765 and 777 (referenced in dialplan config in step 1)

...

Below are preferences for user 765 (Notice the call forward all is set to send the call to 764):

Image Added

Below are preferences for user 777 (Notice the call forward all is set to send the call to 778):

Image Added

Step 7. Create 764 entry in users dialplan.

This is the announcement that management extension will get when answering the call.

Image Added

Note
Note: ${MYVAR} is a variable that contains the calling extension (set in the 902 dialplan entry in the Set -> ORIGINATE_VARIABLES).

...

Note
Note: <user_pass> should be overwritten with the actual pin PIN to use in your environment

...

Note
Note: Text other than ${MYVAR} can be changed to meet your needs.

Step 8. Create Create 778 entry in users dialplan.

It will route the notification call to a call group. Add extensions you want to be notified to the call group. Don’t specify a timeout if you want it to ring until someone answers.

Image Added

Call group -> Notification.

...

Set -> ORIGINATE_EXTEN -> 765

...

Macrosuite divider macro

dividerType	text
dividerWidth	70
emoji	{"id":"smile","name":"Smiling Face with Open Mouth and Smiling Eyes","short_names":["smile"],"colons":":smile:","emoticons":["C:","c:",":D",":-D"],"unified":"1f604","skin":null,"native":"😄"}
textColor	#000000
dividerWeight	2
labelPosition	middle
textAlignment	center
iconColor	#0052CC
fontSize	medium
text	Not finding the help you need? Join the Facebook group to ask a question!
emojiEnabled	false
dividerColor	#DFE1E6
dividerIcon	bootstrap/CloudsFill

Button macro

buttonText	Facebook
isButtonShadowOn	true
emoji	{"id":"smile","name":"Smiling Face with Open Mouth and Smiling Eyes","short_names":["smile"],"colons":":smile:","emoticons":["C:","c:",":D",":-D"],"unified":"1f604","skin":null,"native":"😄"}
buttonBorderColor	#4267b2ff
buttonColor	#4267b2ff
buttonNewTab	false
buttonFontColor	#ffffff
buttonSize	medium
buttonIconColor	#ffffff
buttonWidthDetection	46
buttonHoverColor	#ffffff
buttonIcon	font-awesome/FacebookSquare
buttonType	icon_left
buttonLink	{"link":"https://www.facebook.com/groups/wildixtechwizards","source":"direct"}
buttonNewLink
buttonRadius	3
buttonShadow	0
id	228
emojiEnabled	false
buttonWidth	20

Versions Compared

Old Version 5

New Version Current

Key

Use Case

Step 1.Create an IVR called Support with two options as follows.

Step 2. Create a dialplan 999 for the IVR.

Step 5. Setup Setup Forwarding Users 765 and 777 (referenced in dialplan config in step 1)

Step 7. Create 764 entry in users dialplan.

Step 8. Create Create 778 entry in users dialplan.