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Security is a top priority for Wildix and all the security features are built-in inside the product, which means the Wildix System is Secure By Design.

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Wildix Cloud and ISO 27001, 22301 compliance

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ISO27001 ISO27001

Wildix Cloud services are located in network is powered by Amazon Web Services, whose data centers that undergo ISO 27001 and ISO 22301 audits (for more information, you can refer to this page). These data centers share hosted facilities space with the world’s largest Internet companies. The geographic diversity of these locations act as an additional safeguard which minimizes the risk of service interruption due to natural disasters.

Security standards

1. Authentication

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Wildix makes reasonable efforts to prevent cookie/session leaks, such as centralized CSRF protection and similar proactive measures.

4. Storage of data at rest

Data stored in the Cloud is encrypted by default. Data stored on local hardware or on virtual machines can be encrypted depending on the client's infrastructure.

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Implementation of best practices to avoid security risks 

Wildix follows OWASP recommended practices, performs penetration testing and educates employees. More details can be provided after signing an NDA.

65. Mitigations Against CPU Speculative Execution Attack Methods

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Hosting services description

1. Data location:

Closest AWS location to each office You have possibility to choose the desired location

2. Security policy and tools:

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Intrusion detection over all services managed by the PBX (SIP / RTP / DNS proxy / NTP / Web), penetration tests are performed yearly and security reports summaries are released on request after signing an NDA to existing customers.

4. Back-up policy and tools:

Back-ups may be performed manually or scheduled at regular intervals by the end-user or the Wildix Partner (not performed by Wildix).

5. Disaster Recovery Plan (DRP) description, recovery time objective (RTO) and recovery point objective (RPO):

Typical methodology is to recover and/or rollback from backup, which entails a maximum downtime period of 15 minutes. Process also makes use of site monitoring and SRE to start the procedure proactively if needed.

65. Architecture to ensure the service availability and data integrity:

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The scheme below displays the structure of WMS (Wildix Management System):

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CLASSOUND

CLASSOUND is a fully Cloud-based service that goes beyond SIP trunks in its capabilities. Using CLASSOUND, companies can enjoy the full capabilities of a communications system with global coverage, combined with the security and maintenance they’d expect from a modern enterprise-grade VoIP system.

The scheme below demonstrates how CLASSOUND works:

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The structure of the CLASSOUND Service on AWS Cloud ensures:

• Stability 
• Reliability 
• Resilience  
• Security 

CLASSOUND features

1. Private Ecosystem:

CLASSOUND service is not accessible for external access 

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Reliability: 

• 100% Cloud-based
• Global presence with AWS Availability Zones 
• 99.98% availability provided with NAPTR/SRV 
• Call failure rate 0,2%
• Call set-up time 1.4 sec
• Redundancy
• 24/7 Monitoring

Security:

• Isolated structure available only for Wildix Ecosystem
• Network security 
• Direct connections to Local Country Networks

Global Coverage:

• 200+ Countries and Territories for Outbound calling
• 100+ Countries Local DIDs coverage
• Landline and Mobile DIDs
• Voice and SMS

CLASSOUND Service meets:

• Local Service Registration and Authorisation requirements
• General Data Protection Regulation requirements
• Emergency Service regulation requirements 

Voice technologies:

• SIP with g711OPUS tG.729, G.711, OPUS, T.38. 
• TLS for data protection 
• SRTP - coming soon 

3. No downtime:

NAPTR/SRV with end location changes on the flight, so no possibility for downtime inside the Ecosystem. 

4. Other options fully compliant:

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Additional features:

• Instant Virtual Porting
• Bulk SMS sending
• Forwarding 
• Bult-in Trunk setup
• Failover
• Filtering/Blacklists/Anti-spoofing

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teams4Wildix

With Wildix, you get a Microsoft Teams PBX integration that gives you all the telephony features a growing business needs to simplify communication and deliver more to the bottom line.

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Wildix Call Features:

• IVR (interactive voice response) and call groups
• Call transfer
• Callbacks
• Listen, barge and whisper
• Call analytics
• Call recording
• Embedded fax server
  

Additional benefits of using Wildix for your Microsoft Teams PBX integration are:

• Wildix is available in 200+ countries, with the ability to connect multiple international offices on one Cloud PBX.
  You get Collaboration and voice together.
• Option to use WebRTC Kite
• Multiple CRM integrations

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Wildix offers 2 modes of Integration usage.

Mode 1. Collaboration App: it provides access to all advanced features by Wildix.

Mode 2. MS Phone System: besides the advantages of Mode 1, it allows MS Teams users to place and receive calls using Teams Dialpad (Calls tab of the MS Teams interface).

teams4Wildix service integration scheme:

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teams4Wildix security:

• All call legs can be secured by TLS encryption. TLS 1.2 or later is supported
• Customer data held in the Microsoft security realm for both Teams and teams4Wildix
• Teams users connect to the nearest Microsoft network POP
• The Microsoft network carries the voice traffic for nearly the entire journey
• Through teams4Wildix node optimisation, traffic will step-off the Microsoft network near to the PBX or Trunk

teams4Wildix features:

• Support for Teams in the browser version and native app
• Single sign-on with Microsoft 365 (Office 365)
• Inbound and outbound calls (internally and externally) within Teams
• Call control of any Wildix devices assigned to the user’s account, including desk phones, DECT
• Embedded SIP trunk that enables long-distance calls to 200+ countries
• Integrated Fax and SMS server
• Robust and reliable phone system that offers all the advanced telephony features
• No complicated setup and added costs; calling to and from Teams is available out of the box