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Requirements

• Windows 10 OS
• USB 3.0 TypeAType A-TypeB Type B hi-quality cable, one meter max length
• USB hub/ extender with an external power supply
• Wildix Wizyconf PTZ Camera/ 4K Camera

Upgrade procedure

1. Run WildixCameraUpgrader_v1.0.5.exe application application:

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2. Connect the PTZ camera / 4K Camera using USB hub or extender to the USB 3.0 port on your computer/ laptop

   warning

   Important: use your PC's or laptop's USB port. Do not use any USB hubs or extenders!

3. Wait til Wait till the application detects the PTZ camera:

   
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4. Download the firmware Wildix_PTZcam_firmware_v3PTZ Camera firmware (v 3.1.68.db and 71_56) / 4K Camera firmware (v 8.4.144) and click Select File to upload it: 

   
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5. Click Upgrade button and confirm the upgrade procedure by clicking Yes:

   
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6. Wait til the application upgrades the PTZ camera / 4K Camera

   Warning
   Important: the procedure can take up to 20 minutes. Do not disconnect the camera during the upgrade procedure. It can harm your camera!

   
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7. When the upgrade is completed, a popup window with a success message is displayed: 

   
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Appendix 1. Troubleshooting

Q:

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 Camera upgrade failed or Application can’t detect the PTZ

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/ 4K Camera

A: 

• Try to use a different USB cable
• Try to use a different USB3.0 port on your computer
• Disconnect any unnecessary USB devices from your computer/ laptop
• Do not use any USB hubs or extenders

Q: I connected the PTZ

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/ 4K Camera, but I see the “Unsupported device connected” message

A: Disconnect all other USB devices and connect only the Wildix PTZ camera/ 4K Camera.

Q: I accidentally disconnected the PTZ

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Camera during the upgrade procedure 

A: Connect the PTZ camera Camera back and follow the instructions described above.