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This Document describes the common RMA regulations for Italy, DACH region, France, the UK and the USA. The separate Document of how to open an RMA request on WMP: link. Created: November 2021 Permalink: https://confluencewildix.wildixatlassian.comnet/wiki/x/cwAkBgyBPOAQ |
Table of Contents
Introduction
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Europe, except the UK:
Section WILDIX ITALY
Wildix srl
Località le Basse, 3
38123 Trento, ItalyThe UK:
Section WILDIX UK
Wildix U.K. Limited
Rolt house, Coventry Canal Basin,
St. Nicolas Street, Coventry,
West Midlands, CV1 4LYThe USA:
Section WILDIX USA
Wildix Inc.
175 S. Third Street
Suite # 1050
Columbus, Ohio 432154001 Gantz Rd
Grove City Ohio 43123
CAPEX RMA requests
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In most cases, CAPEX RMA requests are verified within 1-2 business days. |
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- Open a ticket via OTRS Support US to report any faults with an item(s)
- Wildix Tech Support US verifies the request and its warranty coverage. If the fault is confirmed and the item is covered, open an RMA request on WMP and request a return label by sending an email to logistics@wildix.us with com with the RMA Number and dimensions and weight of a box
- Ship the item to Wildix USA at Wildix expense
- Upon receiving the item, Wildix checks and replaces/ recovers it and ships it back to you at Wildix expense
- If the item is found to be accidentally damaged, it is scrapped. In this case, Wildix Tech Support US contacts a person who opened the RMA request, attaching photos or other evidence
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- If you receive an item(s) that turns out to be nonworking after unboxing (OBF/ DOA), Wildix RMA Service replaces it with a new one
- If there are no new items in inventory, Wildix can offer refurbished ones or propose to wait for new items arrival
- If you return a used item(s) under 1y or 5y warranty, Wildix may replace it by both, a new or a refurbished item
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