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The document describes how to start a conference in x-bees and use x-bees conference features.

x-bees documentation: link.

Updated: December 2023May 2024

Permalink: https://wildix.atlassian.net/wiki/x/AQACCg


Warning

Screen sharing issue on macOS using Google Chrome

Due to detected issues in Google Chrome, it might be impossible to use screen sharing.

To resolve the issue, take the following steps:

  1. Update Chrome to the latest version
  2. Refresh permissions: go to macOS System Preferences -> Security & Privacy -> Screen Recording -> uncheck and check Google Chrome checkbox

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Note

Notes:

  • Notification is played once, for 7 seconds, unless user opens Inbox. Notification is played even to users with DND/ Away presence status.
  • Notification is NOT played if:
    • user has an active call or conference
    • user is on the Inbox tab
    • x-bees tab is closed
  • If there are several simultaneous calls, the notification is played one time.
  • Sound notifications on mobile and for Kite are currently not supported.

 You can find additional information at the news blog.

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By default all users access the conference with their microphones enabled and cameras disabled. 

Note

Note: In case you change mic or camera settings, they are preserved upon the next time you enter a conference.

Example: If you enable the camera in the current conference, it remains enabled in all future meetings you participate in.

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The feature reduces background noise and echo. Ideal for cases when several participants are in the same meeting room.

  1. Click three dots (More actions) button 
  2. Click Noise suppression:

Image Removed

You can also access manage Noise suppression via Settings:

  1. Click three dots (More actions) -> Settings
  2. Proceed to the tab Noise suppression, where you can enable/ disable the feature and choose type of noise suppression 

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Note

Note: Noise suppression settings are saved separately for different audio devices.

Example: If you connect a Bluetooth headset and disable noise suppression, this preference is stored specifically for that headset. The next time you connect that headset, noise suppression remains disabled. If you switch to a different audio device, noise suppression is enabled by default until you manually disable it.

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You can also access manage Noise suppression Settings by clicking on the Noise suppression icon at the top:

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Video quality

You can adjust the quality for your video streaming. 

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  1. To use the feature, click three dots (More actions) -> Enable Picture-in-Picture:

2. When enabled, picture-in-picture view of the selected / active user stays on top of your other windows. Hovering the mouse over the picture-in-picture screen, you have the following options:

  • Mute/ unmute
  • Start/ stop video
  • Leave conference
  • Back to tab (returns you to the x-bees tab with the conference and disables the Picture-in-Picture option) 

Image ModifiedAlso, on the picture-in-picture view, you can see:

  • if microphone of a user is enabled or not
  • raised hands: names of the first three users who raised hands as well as how many more raised hands there are 
  • preview of videos 
Note

Limitation: 

  • When you or another user disable the video, the avatar displayed in PiP view is not the one uploaded by the user, but the default one (with user initials).

Other control options

In addition to being able to decide whether participants should start with their webcams and microphones enabled/ disabled, there are other options available for PBX users:

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You can enable real-time sales coaching hints to be shown to agents during the conference. To activate hints, go to More actions -> Settings -> Hints -> tick off Enable real-time hints:

Image RemovedImage Added

If you want hints to be accompanied with sound, tick off Enable sound for hints. In Talk ratio section, choose one of the below options: 

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Note

Note:

  • By default, Subtitles are disabled. 
  • To enable Subtitles, Transcription should be turned on. If Transcription is disabled, the Enable subtitles button is inactive. 
  • Transcription is enabled in English by default, if there are external users in the conference. 

  • The recording of the conference is started automatically if Transcription is enabled. Complemented with some other x-bees features coming up in future, this will allow agents to easily view the meeting data whenever required and never miss out anything important. If you do not want the conference to be recorded, you can disable it anytime via More actions (three dots) -> Stop recording.

  • The languages that are currently supported are: English, English (British), English (Australian), Spanish (United States), Italian, French, French (Canadian), German, Portuguese (Brazilian), Japanese, Korean, Chinese (Simplified), Hindi, Thai.

Face expression analysis

You can monitor participants' mood during the conference with the Display emotions feature. 

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When the feature is enabled, you can see the list of emotions with corresponding colors at the top (1) and the emotions displayed in real time next to users who have camera on (2): 

Image Removed

Note

Note: The following emotions are displayed, with the corresponding colors: neutral (grey), happy (yellow), surprised (violet), sad (blue), fearful (light blue), angry (red), disgusted (green).

Connection quality indication

You can see the current connection quality for each user participating in the conference:

  1. Hover the mouse cursor over the user whose connection status you would like to check
  2. Hover the mouse cursor over the green or yellow Connection quality icon (color depends on the current connection quality) in the upper left-hand corner of the preview
  3. New dialog is displayed with the information on connection, bitrate, packet loss etc 
    • Click Show more in that dialog to see more details about your own connection quality

Image Removed

Manage sound settings

By default, you hear a system sound whenever a user joins or leaves a conference, etc. You can manage these sounds in Settings:

  1. Click three dots (More actions) in the lower central side of the screen and click Settings
  2. On the Settings screen, navigate to the Notifications tab and choose on which occasions you want the sound to be played:
    1. Meeting reactions
    2. Incoming message
    3. Participant joined
    4. Participant left
    5. Talk while muted 
  3. Click OK

Image Removed

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Keyboard shortcuts

For your convenience you can use keyboard shortcuts.

To view the list of the available keyboard shortcuts:

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  • The languages that are currently supported are: English, English (British), English (Australian), Spanish (United States), Italian, French, French (Canadian), German, Portuguese (Brazilian).
  • The language of the transcription is the same for all participants of the conference. In case any participant changes the language, it automatically gets changed for the rest participants of the conference. The language is stored for future usage.
    Example: The conference starts, someone starts transcription in English and for all people in the conference the language is set to English (for future conferences as well). Somebody changes the transcription language to German -> for all participants of the conference the language is set to German (for future conferences as well, unless changed otherwise).

  • In case all participants of the conference left and didn’t stop the recording and transcription, the conference is automatically ended in up to 30 seconds.

Summary of the conference and transcription are sent to emails of the PBX users participating in the conference, if Transcription was enabled:

Image Added

  • The recording of the conference with external members may be started automatically if Transcription is enabled. This allows agents to easily view the meeting data whenever required and never miss out anything important. To manage if you want the transcription and recording to be started automatically, go to Settings -> External meetings and choose the preferred options:

    Image Added

Face expression analysis

You can monitor participants' mood during the conference with the Display emotions feature. 

  1. Open Participants stats
  2. Turn the toggle on next to the option Display emotions:

    Image Added

When the feature is enabled, you can see the list of emotions with corresponding colors at the top (1) and the emotions displayed in real time next to users who have camera on (2): 

Image Added

Note

Note: The following emotions are displayed, with the corresponding colors: neutral (grey), happy (yellow), surprised (violet), sad (blue), fearful (light blue), angry (red), disgusted (green).

Connection quality indication

You can see the current connection quality for each user participating in the conference:

  1. Hover the mouse cursor over the user whose connection status you would like to check
  2. Hover the mouse cursor over the green or yellow Connection quality icon (color depends on the current connection quality) in the upper left-hand corner of the preview
  3. New dialog is displayed with the information on connection, bitrate, packet loss etc 
    • Click Show more in that dialog to see more details about your own connection quality

Image Added

Manage sound settings

By default, you hear a system sound whenever a user joins or leaves a conference, etc. You can manage these sounds in Settings:

  1. Click three dots (More actions) in the lower central side of the screen and click Settings
  2. On the Settings screen, navigate to the Notifications tab and choose on which occasions you want the sound to be played:
    1. Meeting reactions
    2. Incoming message
    3. Participant joined
    4. Participant left
    5. Talk while muted 
  3. Click OK

Image Added


The sound settings are saved and used for your future conferences.

Keyboard shortcuts

For your convenience you can use keyboard shortcuts.

To view the list of the available keyboard shortcuts:

  1. Click on three dots in the lower central side of the screen
  2. Click View shortcuts
  3. A new dialog Keyboard shortcuts opens:

    Image Added
    Image Added

Half-webinar (Visitor) mode

In case there are more than 30 participant in the conference, half-webinar mode is used, to boost conference performance. Half-webinar mode suggests there are Speakers and Visitors in the conference. First 30 members who join the conference are automatically added as Speakers, while the rest participants join as Visitors. 

Visitors have access to a limited conference functionality compared to Speakers:

  • Visitors are muted and do not have Start/ Stop camera buttons. 

    Image Added
  • In Settings, Visitors can only choose the audio output:

    Image Added

Moving Visitors to Speakers

  • If a Visitor wants to speak in the conference, they should press the Unmute button (1) or raise a hand (2):

    Image Added
  • Speaker can admit or reject the request via push notifications or via the Participants panel:

    Image Added

When the request is admitted, Visitor is moved to Speakers. There is no restriction to the number of Visitors that can be moved to Speakers. 

Note

Note: It is currently not possible for speakers to manage visitor requests via mobile. 

Moving Speakers to Visitors

If required, you can move Speakers to Visitors:

  1. Hover the mouse cursor over three dots in the upper right-hand side of the user's preview
  2. Click Move to visitors

    Image Added
  3. Confirm you want to move the user to visitors

    Image Added
Note

Note: The option of moving speakers to visitors is available only in Visitor mode (once the number of participants in the conference reaches 30).

View the Visitors list

At the top, next to the conference title, there are two separate counters that display the number of speakers and visitors in the conference:

Image Added 

To view the list of Visitors, Speakers can click on the Visitors counter at the top:

Image Added
  A pop-up window with the list of visitors in the conference opens:

Image Added

x-bees conference on mobile

Starting from x-bees app v. 1.53.1.192083 on iOS and v. 1.53.1.192083 on Android, conferencing feature is built into x-bees mobile app. 

When the conference starts, the green Join button appears on the Inbox tab.  To join the conference, tap Join:


Note

Note: You can either join the conference from x-bees web or from mobile. If, say, you joined from web and then join from mobile, you are automatically removed from the conference on x-bees web. 

...

mobile

...

...

, you are automatically

...

removed from the conference on x-bees

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web. 

 After tapping the Join button, x-bees conference app automatically opens and you get into the conference:


Once in the conference, you have the following conference controls:

  • Mute/unmute yourself
  • Enable/ disable camera

    Note

    Note: To be able to unmute yourself and enable camera, you need to allow x-bees conference access to Microphone and Camera in your smartphone settings. 


  • Open chat: When you tap the Chat button, you are directed to x-bees app with the relevant conversation
  • Settings: The Settings section provides the following options: 
    • Car mode
    • Enable low bandwidth mode
    • Start recording
    • Start live stream 
    • Share a YouTube video
    • Start screen sharing
    • Participants stats
    • Exit tile view 
    • Send reactions 
    • Raise Your HandImage Removed
    • Start live stream 
    • Participants stats
    • Enter/ Exit tile view 
    • Subtitles
    • Send reactions 
    • Raise Your Hand
Note

Current limitation:

The following features are currently not available in conferences inside x-bees app: sharing a YouTube video, starting screen sharing


Image Added


  • When you tap on a conference participant, you get the following options:
    • Ask to unmute
    • Mute 
    • Mute everyone else
    • Disable camera
    • Remove Kick out from conferenceSend private message
    • Connection Info 

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    • Show on stage
    • Manage volume

Image Added

  • To switch between between front and rear camera when you enable video, tap on the camera icon at the top: 

  • To leave the conference room, tap the red handset icon:


  • When you switch to other x-bees tabs (e.g. Inbox), without tapping the button Leave the conference, you remain in the conference. To open the conference, click on the Expand icon on the Inbox tab:

    Image Added

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