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The document describes how to start a conference in x-bees and use x-bees conference features. x-bees documentation: link. CreatedUpdated: November 2023May 2024 Permalink: https://wildix.atlassian.net/wiki/x/AQACCg |
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Screen sharing issue on macOS using Google Chrome Due to detected issues in Google Chrome, it might be impossible to use screen sharing. To resolve the issue, take the following steps:
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Notes:
You can find additional information at the news blog. |
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The basics tutorial is a great way for new users to explore x-bees video conference functionality in a convenient and interactive way. When reaching the tutorial for the first time, a yellow dot appears next to More optionsactions in the bottom menu and you can see Tutorials and updates, highlighted in yellow.
- Click on the More options actions (1) button (three dots) and proceed to Tutorials and updates (2):
- Next to The basics tutorial, press Play tutorial:
- The tutorial opens up and guides you through the main features of the conference. Click Next to proceed to another feature or back arrow to return to the previous one:
If you close the tutorial, you can continue from the moment you stopped. Go to More optionsactions -> Tutorials and updates -> click Continue watching:
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When there are new features available, a yellow dot appears next to More options actions (1) and the Tutorials and updates (2) in the More options list actions list is highlighted in yellow:
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By default all users access the conference with their microphones enabled and cameras disabled.
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Note: In case you change mic or camera settings, they are preserved upon the next time you enter a conference. Example: If you enable the camera in the current conference, it remains enabled in all future meetings you participate in. |
The option to decide whether users should access the conference with their webcams enabled/ microphones disabled is reserved to the conference moderator:
- Click the More optionsactions (three dots) button
- Click Settings
Click on Moderator tab:
- Everyone starts with mic off (cam on): users join the conference with their webcams enabled and microphones disabled
- Everyone starts with cam off (mic on): users join the conference with their microphones enabled and webcams disabled
- Everyone follows me: users see on the screen what the moderator shows (tiles view/ sidebar view with selected user)
- Mute reaction sounds for everyone: users do not hear reaction sounds inside the conference
- Tick off the the options and click on OK to apply
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The feature reduces background noise and echo. Ideal for cases when several participants are in the same meeting room.
- Click three dots (More actions) button
- Click Noise suppression:
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- -> Settings
- Proceed to the tab Noise suppression, where you can enable/ disable the feature and choose type of noise suppression
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Note: Noise suppression settings are saved separately for different audio devices. Example: If you connect a Bluetooth headset and disable noise suppression, this preference is stored specifically for that headset. The next time you connect that headset, noise suppression remains disabled. If you switch to a different audio device, noise suppression is enabled by default until you manually disable it. |
You can also access manage Noise suppression Settings by clicking on the Noise suppression icon at the top:
Video quality
You can adjust the quality for your video streaming.
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Or click on the icon in the upper central side of the screen:
Performance settings chosen for the current conference are saved and automatically applied for future conferences.
Language settings
To change the language of the interface:
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- To use the feature, click three dots (More actions) -> Enable Picture-in-Picture:
2. When enabled, picture-in-picture view of the selected / active user stays on top of your other windows. Hovering the mouse over the picture-in-picture screen, you have the following options:
- Mute/ unmute
- Start/ stop video
- Leave conference
- Back to tab (returns you to the x-bees tab with the conference and disables the Picture-in-Picture option)
Also, on the picture-in-picture view, you can see:
- if microphone of a user is enabled or not
- raised hands: names of the first three users who raised hands as well as how many more raised hands there are
- preview of videos
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Limitation:
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Other control options
In addition to being able to decide whether participants should start with their webcams and microphones enabled/ disabled, there are other options available for PBX users:
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You can enable real-time sales coaching hints to be shown to agents during the conference. To activate hints, go to More actions -> Settings -> Hints -> tick off Enable real-time hints:
If you want hints to be accompanied with sound, tick off Enable sound for hints. In Talk ratio section, choose one of the below options:
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Note: The first notification is shown not earlier than in 5 minutes after the conference start. Further notifications are displayed in the following intervals: after 3 minutes, 7 minutes, 15 minutes. |
Transcription & Subtitles
x-bees videoconference offers the Subtitles Transcription feature, that performs speech-to-text transcription of what is being said during the conference. To enable:
- Click on More optionsactions (three dots) in the lower central side of the screen
- Click Subtitles Transcription
- On the The new dialog Subtitles opens Transcription opens, where you can choose the language for subtitles (subtitles get the transcription (transcription gets enabled as soon as you click on the selected language):
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If you want subtitles to be displayed when participants talk in the conference, you need to enable Subtitles:
1. Click More actions (three dots)
2. Press Enable subtitles:
When enabled, subtitles are displayed at the lower part of the screen:
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Also, here is an option Autodetect language. When you enable it, the system automatically detects language of the speakers and performs speech-to-text transcription in the detected language.
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Note: Autodetect language currently works only with the following languages: English, French, Spanish, Italian, German, Portuguese. |
Face expression analysis
You can monitor participants' mood during the conference with the Display emotions feature.
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When the feature is enabled, you can see the list of emotions with corresponding colors at the top (1) and the emotions displayed in real time next to users who have camera on (2):
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Note: The following emotions are displayed, with the corresponding colors: neutral (grey), happy (yellow), surprised (violet), sad (blue), fearful (light blue), angry (red), disgusted (green). |
Connection quality indication
You can see the current connection quality for each user participating in the conference:
- Hover the mouse cursor over the user whose connection status you would like to check
- Hover the mouse cursor over the green or yellow Connection quality icon (color depends on the current connection quality) in the upper left-hand corner of the preview
- New dialog is displayed with the information on connection, bitrate, packet loss etc
- Click Show more in that dialog to see more details about your own connection quality
Manage sound settings
By default, you hear a system sound whenever a user joins or leaves a conference, etc. You can manage these sounds in Settings:
- Click three dots (More actions) in the lower central side of the screen and click Settings
- On the Settings screen, navigate to the Notifications tab and choose on which occasions you want the sound to be played:
- Meeting reactions
- Incoming message
- Participant joined
- Participant left
- Talk while muted
- Click OK
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Keyboard shortcuts
For your convenience you can use keyboard shortcuts.
To view the list of the available keyboard shortcuts:
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Summary of the conference and transcription are sent to emails of the PBX users participating in the conference, if Transcription was enabled:
- The recording of the conference with external members may be started automatically if Transcription is enabled. This allows agents to easily view the meeting data whenever required and never miss out anything important. To manage if you want the transcription and recording to be started automatically, go to Settings -> External meetings and choose the preferred options:
Face expression analysis
You can monitor participants' mood during the conference with the Display emotions feature.
- Open Participants stats
- Turn the toggle on next to the option Display emotions:
When the feature is enabled, you can see the list of emotions with corresponding colors at the top (1) and the emotions displayed in real time next to users who have camera on (2):
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Note: The following emotions are displayed, with the corresponding colors: neutral (grey), happy (yellow), surprised (violet), sad (blue), fearful (light blue), angry (red), disgusted (green). |
Connection quality indication
You can see the current connection quality for each user participating in the conference:
- Hover the mouse cursor over the user whose connection status you would like to check
- Hover the mouse cursor over the green or yellow Connection quality icon (color depends on the current connection quality) in the upper left-hand corner of the preview
- New dialog is displayed with the information on connection, bitrate, packet loss etc
- Click Show more in that dialog to see more details about your own connection quality
Manage sound settings
By default, you hear a system sound whenever a user joins or leaves a conference, etc. You can manage these sounds in Settings:
- Click three dots (More actions) in the lower central side of the screen and click Settings
- On the Settings screen, navigate to the Notifications tab and choose on which occasions you want the sound to be played:
- Meeting reactions
- Incoming message
- Participant joined
- Participant left
- Talk while muted
- Click OK
The sound settings are saved and used for your future conferences.
Keyboard shortcuts
For your convenience you can use keyboard shortcuts.
To view the list of the available keyboard shortcuts:
- Click on three dots in the lower central side of the screen
- Click View shortcuts
- A new dialog Keyboard shortcuts opens:
Half-webinar (Visitor) mode
In case there are more than 30 participant in the conference, half-webinar mode is used, to boost conference performance. Half-webinar mode suggests there are Speakers and Visitors in the conference. First 30 members who join the conference are automatically added as Speakers, while the rest participants join as Visitors.
Visitors have access to a limited conference functionality compared to Speakers:
- Visitors are muted and do not have Start/ Stop camera buttons.
- In Settings, Visitors can only choose the audio output:
Moving Visitors to Speakers
- If a Visitor wants to speak in the conference, they should press the Unmute button (1) or raise a hand (2):
- Speaker can admit or reject the request via push notifications or via the Participants panel:
When the request is admitted, Visitor is moved to Speakers. There is no restriction to the number of Visitors that can be moved to Speakers.
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Note: It is currently not possible for speakers to manage visitor requests via mobile. |
Moving Speakers to Visitors
If required, you can move Speakers to Visitors:
- Hover the mouse cursor over three dots in the upper right-hand side of the user's preview
- Click Move to visitors
- Confirm you want to move the user to visitors
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Note: The option of moving speakers to visitors is available only in Visitor mode (once the number of participants in the conference reaches 30). |
View the Visitors list
At the top, next to the conference title, there are two separate counters that display the number of speakers and visitors in the conference:
To view the list of Visitors, Speakers can click on the Visitors counter at the top:
A pop-up window with the list of visitors in the conference opens:
x-bees conference on mobile
Starting from x-bees app v. 1.53.1.192083 on iOS and v. 1.53.1.192083 on Android, conferencing feature is built into x-bees mobile app.
When the conference starts, the green Join button appears on the Inbox tab. To join the conference, tap Join:
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Note: You can either join the conference from x-bees web or from mobile. If, say, you joined from web and then join from mobile, you are automatically removed from the conference on x-bees web. |
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, you are automatically |
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removed from the conference on x-bees |
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After tapping the Join button, x-bees conference app automatically opens and you get into the conference:
Once in the conference, you have the following conference controls:
- Mute/unmute yourself
Enable/ disable camera
Note Note: To be able to unmute yourself and enable camera, you need to allow x-bees conference access to Microphone and Camera in your smartphone settings.
- Open chat: When you tap the Chat button, you are directed to x-bees app with the relevant conversation
- Settings: The Settings section provides the following options:
- Car mode
- Enable low bandwidth mode
- Start recording
- Start live stream
- Share a YouTube video
- Start screen sharing
- Participants stats
- Exit tile view
- Send reactions
- Raise Your Hand
- Start live stream
- Participants stats
- Enter/ Exit tile view
- Subtitles
- Send reactions
- Raise Your Hand
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Current limitation: The following features are currently not available in conferences inside x-bees app: sharing a YouTube video, starting screen sharing |
- When you tap on a conference participant, you get the following options:
- Ask to unmute
- Mute
- Mute everyone else
- Disable camera
- Remove Kick out from conferenceSend private message
- Connection Info
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- Show on stage
- Manage volume
- To switch between between front and rear camera when you enable video, tap on the camera icon at the top:
- To leave the conference room, tap the red handset icon:
- When you switch to other x-bees tabs (e.g. Inbox), without tapping the button Leave the conference, you remain in the conference. To open the conference, click on the Expand icon on the Inbox tab:
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