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This document explains how to set up the integration of 2N intercom Helios IP with Wildix IP PBX. Updated: November 2021 Permalink: https://confluencewildix.wildixatlassian.comnet/wiki/x/qADwAQCgjOAQ |
Table of Contents |
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Step 1: WMS Configuration
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Go to WMS -> Users and click on + to add a new user:
- Fill in the fields:
- Full name: name of the user
- Extension: extension number used by the intercom
- Dialplan: select the Dialplan procedure used by the intercom* (“users” by default)
- License type: select Basic
2. Create a Dialplan procedure to manage calls from the intercom
- Go to WMS -> Dialplan -> Dialplan rules and add a new procedure, example:
Where:
- 500: is the phone number called from the intercom
Call group (support): is the call group that receives calls from the intercom (it can be an extension, several extensions, or several call groups…)
Note Note: you can also add "Dial the phone" application instead of "Call group" and set a specified extension.
- Go to WMS -> Users, select the intercom extension and select the newly created Dialplan procedure to be used for outgoing calls
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Note: In case you don’t want to create a new procedure, you can add Number and Application to the Dialplan procedure used by the intercom (“users” for example). |
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Note that upon your first login you are advised to change the default password.
2. Check for updates
- Go to System -> Maintenance
- Click Check Now (Check Firmware Online) to check if there is a new firmware version available and to update the intercom:
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Note: Update process takes around 30 seconds. During the update procedure the intercom is restarted. |
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- Go to Services -> Phone -> SIP 1
- Fill out the fields as described below:
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Important: use the SIP password of intercom extension, not the WEB password! |
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- Go to WMS -> Users and select the intercom extension (409 in our example)
- Click Set passwords
- Click on Generate near SIP/VoIP, then click Ok (copy this password from WMS and paste it into the field SIP/VoIP Password)
- Go to WMS -> Users
Check that the intercom is successfully registered to the system:
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Note: status of the user is green which means that the intercom is successfully registered; focus the mouse on the status to see device’s name, IP address and the transport method. |
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Enable the option SIP INFO (RFC-2976) in DTMF Receiving section and click Save:
4. Quick Dial Button Setting
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- Go to Directory -> Users -> Position 1 (position 1 corresponds to quick dial button 1)
- Fill the fields Name and Phone Number and click Save:
5. Electric Lock Switching Settings
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- Go to Hardware -> Switches -> Switch 1
- Enter the code, for example “1234” under Switch Codes section and click Save:
Make sure the box “Legacy Switch Code” is activated in Advanced Settings section. When this box is checked, the first code listed above does not require confirmation by pressing “*” from the phone. If the box is not check, it might be necessary to press “*” from the phone to confirm the door opening.
6. JPEG Streaming Settings (required only for W-AIR Handsets)
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- Go to Services > Streaming > JPEG > set JPEG Compression Level to 60:
Step 3. Door open function from Wildix IP phones/ Collaboration
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Here is what Unlock button looks like on Vision and in Collaboration
Video streaming before answer on WP600AXX / Vision/ SuperVision/ Collaboration / Android App
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- Go to Services > HTTP API (2N® Helios IP web interface)
- Enable Camera API and choose Unsecure (TCP) Connection type and Basic authentication, click Save:
- Go forward to the next tab Account 1 and check the box “Account Enabled”
- Fill in User settings: User name and password and click Save
- Go to WMS -> Dialplan and add Custom application to the Dialplan procedure used by the intercom SIPAddHeader(Camera:), for example:
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- 409:admin – User name and password for access to the intercom, set up in Services > HTTP API > Account 1
10.100.4.133 – IP address of the intercom
Note Note in case of a Cloud PBX: If it is the callee's device is on the same local network as the intercom, use the intercom's private IP address, otherwise replace it with the intercom’s public IP address.
Also, redirecting the port 80 towards the intercom will be needed if public IP address is used.
- /api/camera/snapshot – function which allows downloading images from an internal or external IP camera connected to the intercom
width=1280&height=960 – video resolution
Dialplan example with Unlock button and Video streaming before answer
Where:
- “500” – is the number specified in the quick dial button menu of the intercom (the number called by the intercom)
- “Custom application” – SIPAddHeader(Unlock-Button:*1234#) – adds unlock button to call dialog
- “Custom application” – SIPAddHeader(Camera:http://409:admin@10.100.4.133/api/camera/snapshot?width=1280&height=960) – enables video preview before answer
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- Before proceeding, make sure you set the necessary compression level in JPEG Streaming Settings
- Modify the Dialplan procedure used by the intercom by adding the Custom application:
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10.100.4.133 – IP address of the intercom
Note Note in case of a Cloud PBX: If it the callee's device is on the same local network as the intercom, use the intercom's private IP address, otherwise replace it with the intercom’s public IP address.
Also, redirecting the port 80 towards the intercom will be needed if public IP address is used.
- /api/camera/snapshot – function which allows downloading images from an internal or external IP camera connected to the intercom
- width=160&height=120 – video resolution
- source=internal – parameter defining that the video source is from internal camera
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The configuration can also be set for 2N Helios IP Verso/ Solo/ Vario/ Force/ Video Kit.
Dialplan example:
Troubleshooting
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Solution: disable DirectRTP via Dialplan for such calls (Dialplan application "Set" - "DirectRTP" - "no")
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