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Info

In this Article, you can find some examples of using Set Dialplan application with options which are not available in the drop-down list.

Dialplan applications Guide: link.

Created: September 2023

Permalinkhttps://wildix.atlassian.net/wiki/x/hxTOAQ

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Note

The search is performed in the following priority:

  • Search in LDAP (colleagues phonebook) - in case it is a colleague calling with Mobility service, the value specified in Department field is displayed
  • Search in the selected phonebook - in case it is a phonebook contact, the value specified in "Organization" field is displayed
  • Search in external resources, in the Worldwide Phonebook service (available for CLASSOUND-enabled PBXs in the USA and Canada) is active - in this case the company name is not displayed

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  • Add  Set -> SKIP_PUSH_NOTIFICATION -> yes  before Call group application:


Case 6. Search for a contact to route a call to its owner 

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Search for a specified parameter of a contact in shared phonebooks in order to route a call to its owner:

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Example of usage: How to automatically route calls to contact owners.

Case 7. Enable audio notification for call

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intrusion

Enable audio notification (beep) for call intrusion. When enabled, a beep sound is played when any type of call intrusion (including silent intrusion) is started.

  • Add Set -> INTRUSION_NOTIFICATION -> yes 



Case 8. Continue outgoing calls recording after transfer to another user 

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Continue recording of an outgoing call after it is transferred to another user. When enabled, a call recording continues after it is transferred to another user:

  • Add Set -> RECORD_ON_CALLEE_SIDE -> true 

    Warning

    Current limitation: Direct RTP must be disabled. To disable it, edit the config file /etc/callweaver/sip-general-custom.conf and add direct_rtp=no parameter.


Dialplan example:

Case 9. Configure missed calls notifications to be sent to CC notifications manager 

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Configuremissed calls notifications to be sent to Call Group notifications manager’s email:

  • Add Set -> CG_MANAGER_MAIL_NOTIFY -> yes before the Call group application:


Case 10. Configure calls to be sent to Call Group members despite CC

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timeout 

For Call All 10/ 32 Call group strategy: configure a Call group member to receive an incoming call as soon as they get available, without waiting till the Call group timeout is reached:

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