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Link to the application

You need to get the application from this link

Setup the Integration

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Setup the Integration as Freshdesk App

Setup the Freshdesk App

• Go to Admin tab Image Modified in your Freshdesk dashboard
• Choose Apps Image Modified from  Helpdesk Productivity category
• Go to Custom Apps  tab and press the New Custom App button

Once in a Freshdesk Developer, you need to:

• Click on Add New App button
• Select Custom App
• And Upload app file 

Setup information

To proceed you must fill up the mandatory fields: 

• App Name
• Overview
• Description
• Support Email

You can use any text for now. Whenever you fill the information click on the Publish button. In case of success you can spot the notification:

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You can close the page now and return to your Freshdesk dashboard. Go back to the Custom App page and press the Get Custom Apps button. 

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In case of app was published and time has passed, you should see your application in Custom App Gallery sidebar. Click on it and press the Install button 

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• Press the  Get More Apps button
• In the sidebar search field, type: "Wildix CTI Calling App", and choose the integration
• Click on the Install button

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One last thing is to insert your API key. You can discover your key in your Profile Settings. Just press on your avatar in the top-right corner. In the sidebar on the right, you will find the API Key

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Finish the installation process by copy your API key from the setting page and past it to the sidebar of the installer.  

Application Usage

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The Integration placed in two places:

• The icon in down - left

  button that shows

  corner. It shows and hides the pop-

  up

  up 

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• Contact info sidebar where a Sidebar in the Tickets and Contacts pages. This is a place where Click-to-call button located

Make a Call

Making a Call Using Click-to-Dial

You can not call contacts without a phone number. The application recognizes both Work phone and Mobile phone fields from the Freshdesk.

1. Locate the number that you want to dial in a Сontact or Ticket pages.
2. Click the call button or the number. The number is automatically dialed in the softphone (Collaboration application).
   • A number that has already been clicked cannot be clicked again for five seconds.
   • The  button does not appear next to fax numbers.
3. Pop-up now shows contact info: name and phone number. And you'll receive a notification about an outgoing call in the top-right corner.

Answer a Call

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Details about the call, if any, are displayed just above the Answer button, and typically include the phone number of the caller and the number that the caller dialed to reach you. When the caller:

• Caller Avatar placeholder
• Caller name
• Caller's phone number

...

• .
• About field from the CRM

To answer an incoming call, press the green button in the pop-up.Image Removed

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