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The Article explains how to check if a missed call has been called back from CDR-View. Created: March 2020 Permalink: https://confluencewildix.wildixatlassian.comnet/wiki/x/0oAJB0QLOAQ |
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Introduction
Issue:
Someone has called in and the call was missed, but we don’t know if anyone has called them back.
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Check CDR-View data on all outgoing calls to see if the called number has called in previously and not been answered, then set a tag to say it’s been called back.
Incoming calls configuration
Edit the Dialplan procedure used for managing incoming calls ("main" in our example) by adding the following applications:
- Set -> Tags - select the tags that you would like to set for this type of calls
- Set -> Caller name -
- Call group - routes the call to the selected Call Group
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Detailed description of Dialplan applications is in the Guide . |
Outgoing calls configuration
- Create a separate Dialplan procedure ("users callback" in our example):
Add 0. : 0 followed by any digit (external) as a called number and add the following applications:
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- Custom application -> Set(LastTag=${SHELL(value=`sqlite3 /mnt/cdr/cdrdb "select last data lastdata from cdr where c_from = '+44${EXTEN:1}' and answer = '' and start > Datetime('now' ,'localtime','-60 minutes');"` && echo $value)}): - checks what the last tag was against the missed call within the last 60 secondsminutes
- Custom application -> NoOp(CallCount is ${CallCount}) - describes the result if the called number had called in within the last 60 minutes and not been answered
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- Dial the trunk -> ${FOO} - uses the initial variable set which to dial the trunk with the initial called number
CDR Report Example
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