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This Document provides an overview of the storage changes and Cloud Analytics data retention in WMS 6.05, where user files are moved from local storage to Company Data Storage (CDS). Created: November 2023 Updated: February May 2024 Permalink: https://wildix.atlassian.net/wiki/x/hQAMEw |
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Change in long-term storage Policy: We're updating the policy to offer our customers a centralized and scalable solution for system performance optimization
Improved reliability: By moving to a dedicated storage, we aim to enhance system reliability
Improved failover capabilities: Storing files in a dedicated cloud environment enhances the system's ability to switch to backup resources during disruptions
Preparations for Analytics and AI features: The change prepares the system for upcoming analytics and AI features
Cloud Analytics Data Retention
The retention of Cloud Analytics data also relies on the CDS. By default, Cloud Analytics keeps the data for 3 months. During this period, all relevant data is retained and available for analysis. If you require the data to be stored for a longer period of time, you need to order a dedicated storage bundle. The size of a storage bundle influences the Cloud Analytics data retention period, as outlined in the next chapter.
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Cloud Analytics allows you to generate reports covering the past 6 months. If you need older reports, it may take up to 1 day to extract them from the encrypted data storage (you can request this through Customer Care). |
Company Data Storage Activation
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You can order CDS Bundles, which offer various options based on storage capacity, Cloud Analytics retention, and the number of Static IPs available for assignment. These bundles are designed to meet the different needs of users and organizations.
Package | Storage Capacity | Cloud Analytics | PBX Nodes with Static IP | Price decrease |
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Included by default | 5GB | 3 months | no | - |
CDS-10 | 10GB | 5 year | 1 | 0% |
CDS-50 | 50GB | 10 years | up to 5 | -32% |
CDS-500 | 500GB | 15 years | up to 50 | -84% |
CDS-5000 | 5TB | 20 years | not limited | -94% |
Let's take a closer look at the available options:
CDS-10 is suitable for small-scale deployments with up to 20 users. It includes 10GB of storage capacity and is specifically designed for standalone PBXs, allowing the assignment of 1 Static IP. The Analytics data is stored for up to 5 years.
CDS-50 is suitable for larger deployments with up to 100 users. It includes 50GB of storage capacity, supporting up to 5 PBXs in WMS Network and the assignment of 5 Static IPs. The Analytics data is stored for 10 years.
CDS-500 is suitable for medium-sized deployments with up to 500 users. It includes 500GB of storage capacity, supporting up to 50 PBXs in WMS Network and the assignment of 50 Static IPs. The Analytics data is stored for 15 years.
CDS-5000 is suitable for large-scale deployments with more than 500 users. It includes 5TB of storage capacity with no limitations in terms of the number of PBXs in WMS Network and Static IPs. The Analytics data is stored for 20 years.
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Notes:
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Existing PBXs Logic
Round-up Strategy
Starting from February 1, 2024, all existing PBXs with purchased storage licenses are transitioned to the CDS Bundles. The round-up strategy is applied to allocating storage licenses to existing systems. This strategy involves rounding up the number of required licenses to ensure consistency.:
The round-up strategy for multiple PBXs in the WMS Network is based on the number of PBXs in the Network. For example, a customer with 4 PBXs in the WMS Network is transitioned to CDS-50.
For standalone PBXs, the round-up strategy is based on the number of storage licenses. For example, customers with up to 4 storage licenses are transitioned to CDS-50 if they have a standalone PBX. Similarly, if there are 6 or more storage licenses, it is rounded up to CDS-500.
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Customers who have not purchased storage licenses get 5GB of space in the CDS (the same size applies for both standalone PBXs and WMS Networks).
View Storage Usage and Configure Data Rotation Settings
Starting from WMS v. 6.06.20240425.1, it is possible to view statistics of CDS space usage in WMS.
How-to:
Go to WMS -> PBX -> Call and chat history -> CDS tab
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The tab displays the total number of space used and a bar graph visualises the space distribution between backups, recordings, voicemail and free space. Hovering the mouse over a section on the bar graph, the number of used space is displayed for the relevant section.
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In the section Data retention period you can select how long the data should be stored:
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Above the Data retention period section you can find expected number of months the data might be stored in CDS taking into account the current rotation policy and data usage:
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Note: Expected data retention time is displayed at least one day after any data has been added to Company Data Storage. The data is updated every day. To make a rough calculation of time the data will be stored, first the average MB usage is calculated. The average MB usage for X days is calculated by the following formula:
Example: Day 1: Day 2: Day 3: Basing on the average MB gain per day, the rough calculation of expected number of months to store the data is performed. The minimum expected retention time that can be displayed is 1 month. E.g. if there are 10 days or 20 days left – in both cases “less than 1 month" will be displayed in the “Expected retention time”. |
Future Updates
In the next several months, we will deliver the following features:
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The ability to customize data rotation for each category of files
Integration of conference recordings and files shared via the file sharing feature into the CDS
Notifications to the PBX admin when the storage space is running low, along with recommendations for different rotation periods or ordering the next bundle
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Q6. Does Cloud Analytics Retention apply to call recordings?
No, the Retention Policy outlined in the table it applies explicitly to the retention of call events used for generating reports in Cloud Analytics. It's important to note that while the data storage period can be extended, the storage of call recordings is managed separately. Call recordings must still fit within the CDS capacity, and the rotation is managed in WMS -> PBX -> Call and chat history.
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Q8. How to check the space utilization on the CDS?
The possibility of seeing the detailed usage (split by file type/PBX in the WMS network) is coming at the end of Q1’24You can view storage usage and configure data rotation settings in WMS -> PBX -> Call and chat history -> CDS tab. See the section View Storage Usage and Configure Data Rotation Settings of this document.