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This Technical Note explains what is Popup URL/ App and how to set up web application/ page integration by using it. Permalink: https://wildix.atlassian.net/wiki/x/jx-OAQ |
Table of Contents
Requirements
UC-Essential license or higher
What is Popup URL / App and what is it used for?
Popup URL / App allows you to open an application or a web page upon receiving or placing a call and pass parameters (static parameters or supported variables). To add it, go to Collaboration Settings -> Personal -> Popup URL / App (it can also be added via WMS -> Users -> Edit preferences -> Settings -> Popup URL).
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App
You can set up the popup URL / App to be for incoming / outgoing call and select the triggering event:
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- https://secure.solve360.com/ – is Solve360 CRM domain name
- phonenumber - determines the associated contact record by a phone number
- /0 - prepends 0 to format the number as a UK national number as stored in the CRM (optional)
- {CALLERNUM} – the caller number
- :3 – removes first three digits to match the contact record, if it is stored without Country Code
Demo video: Open Solve360 contact record upon receiving an incoming call in Collaboration
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http://youtube.com/watch?v=E8o-NvyLZuo |
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<div class="container">
<div class="video">
<iframe width="560" height="315" src="https://www.youtube.com/embed/E8o-NvyLZuo?rel=0" frameborder="0" gesture="media" allow="encrypted-media" allowfullscreen></iframe>
</div>
</div> |
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