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Info

This Admin Guide explains how to block outgoing calls from vacant hotel rooms via Dialplan.

WMS Version: starting from 35.870X

Created: February 2018

Permalink: https://confluencewildix.wildixatlassian.comnet/wiki/x/OwY8AQbRrOAQ

Table of Contents

Introduction

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Here is the example of Dialplan configuration:

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  • 0. // this pattern is used for placing external calls
    • Set - ALLOWED - ${DB(allowcalls/${CALLERID(num)})}  // With the application Set we assign to the temporary local variable called ALLOWED the value inside the DB (checked in / checked out)
    • Custom application - GotoIf($["${ALLOWED}" != "1"]?blocked,1) // The dialplan jumps to the match "blocked" if the database value is 0 (checked out), otherwise if the value is 1 (checked in) it proceeds to the next application
    • Trunk group - ISDN // ISDN lines are used to place the outgoing call (if the value is 1 - checked in)
  • 01XX // this pattern is used for calling emergency services
    • Trunk group - ISDN // ISDN lines are used to place an outgoing call in case an emergency number is called. In this case there is no check of room status (checked in / checked out) to allow calls to this kind of services in all the cases
  • 9 // this number is used to call reception
    • Dial the phone - 700 // Which is the reception desk. No check of room status is performed.
  • blocked // this match is added to process outgoing calls in case room status is checked out (DB value 0) 
    • Play sound - 00000/disabilitato // Play a warning message if someone tries to place an outgoing call while the room status is check-out (DB value 0)

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