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Info

This Guide describes main points of HubSpot Integration usage, including contacts management and logging activities (inbound, outbound calls; conferences).

Other x-bees documentation: x-bees documentation.

Created: February 2022

Updated: July 2023March 2024

Permalinkhttps://wildix.atlassian.net/wiki/x/KBPOAQ

Table of Contents

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Activation 

Note

For Requirements and Activationinstallation, check x-bees Admin Guide.

To activate the integration inside x-bees, you need to go to x-bees Settings -> Integrations -> find HubSpot, click Activate and log in. 

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Features

HubSpot integration offers the following features: 

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In case you are in a conversation with a HubSpot contact and want to see information on this HubSpot contact, just click More actions (three dots) button (1) -> View profile (2):

In case there is only one external user in the conversation, the information about the user is available right after you open the Info frame. 

Note

Note: 

  • In case of a SIP call, for the lookup data to be displayed in the Call popup, Conversation name on Inbox, and Call dialog, HubSpot Auto Logging should be enabled in WMS. Documentation: x-bees Admin Guide

​​Logging activities

You can manually log activities from x-bees to HubSpot. Open a HubSpot contact on x-bees. You have two options: 

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