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On this page, you can find detailed description of the x-hoppers: Agents Stats Liveboard in x-bees which provides information about x-hoppers usage – both agents and stores statistics. Created: December 2023 Updated: February May 2024 Permalink: https://wildix.atlassian.net/wiki/x/AYBkEw |
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Introduction
x-hoppers Liveboards in x-bees allow you to monitor x-hoppers usage, how long agents in different stores were connected to the conference, statistics per each separate store, see the least and more active stores etc.
Requirements
- WMS 6.04 or higheror higher on a standalone PBX or a whole WMS Network
- License: SuperHopper+AI
How to access x-hoppers Liveboards
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- "x-hoppers: Agent Stats" - the report includes Agents and Stores stats data
- "x-hoppers HelpPoints" - the report allows to monitor help points usage (tablets and QR codes)
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View Agents report
Go to Analytics -> on the Home or the on the Liveboards tab, select x-hoppers: Agent Stats:
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In the Agents section, you can find the data about how long each agent was in the conference, when agent joined the conference, how long was the talk time, etc.
The following data is available:
- Time in conference: the total time spent in conference, which includes both wait and talk time, rounded to minutes
- Wait time: time in conference when agent(s) put the conference on hold (e.g. to participate in a call)
- Talk time: time when agent was talking
- Date (1): the date for which the statistics is gathered
- Conference ID (2): includes PBX serial and the number of the conference/ store number
- Agent name (3): name of the agent that participate in the conferences
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To the right of the Agents section, you can find Daily Active Conferences block which displays the number of active conferences daily:
Daily Active Agents
Under Daily Active Conferences, you can find Daily Active Agents block, which displays the number of active agents daily for the whole company:
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It is also possible to view statistics per each separate store, see the least and most active stores etc. For this, follow the instructions below:
Go to Analytics -> on the Home or the on the Liveboards tab, select x-hoppers: Agent Stats:
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The report displays the number of active users, average and total talk time per store on different dates:
To switch to a different display of data (e.g. daily, weekly, monthly, etc.), click on the three dots next to the Date header (1) and choose the preferred parameter (2):
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View Help points report
Go to Analytics -> on the Home or the Liveboards tab, select x-hoppers HelpPoints:
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