Page Comparison

...

Html

<div id="fb-root"></div> <script>(function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = 'https://connect.facebook.net/en_US/sdk.js#xfbml=1&version=v2.11'; fjs.parentNode.insertBefore(js, fjs); }(document, 'script', 'facebook-jssdk'));</script>

Html
<div class="fb-like" data-href="https://confluence.wildix.com/x/HgeIAQ" data-layout="button_count" data-action="recommend" data-size="large" data-show-faces="true" data-share="true"></div>

toc

Scroll export button

scope	current
template-id	0fa09813-8b86-460a-aa1d-ef450a80e9ce
quick-start	true
add-on	Scroll PDF Exporter

Info

This technical note explains how to update Wildix headset WHS with USB connector 2017.

Permalink: https://confluencewildix.wildixatlassian.comnet/wiki/x/HgeIAQuxvOAQ

Updated: December 2018October 2021

Table of Contents

WHS with USB connector 2017

If USB connector for your WHS looks like this one, this means you can follow these instructions to update the Firmware:

To understand whether or not you need to update the firmware, and to which version, please see the Changelog30284699.

Update FW to the latest version

...

Changelog

Version with increased audio output for noisy environments

Warning

Disclaimer:

Uploading this FW will increase volumes above the EU regulation of 80 dBM as documented here:

http://ec.europa.eu/health/scientific_committees/opinions_layman/en/hearing-loss-personal-music-player-mp3/l-2/3-hearing-protection-limits.htm#0

...

Increased audio level on Speaker

How to update FW to

...

this version

...

?

To update the Headset integration and the Firmware of the USB connector of your WHS 2017 to the latest version, proceed as follows:

Step 1. Make sure Headset Integration and Integration Service are updated to the latest version

Go to Collaboration Settings → Extension and make sure Integration Service and Headset Integration are updated to the latest version (if not, update them)

Note
Headset integration is removed on Windows, all its functionality is merged into WIService starting from v 3.2.2. On macOS, Headset integration is also removed, all its functionality is merged into WIService starting from v 3.2.17.

Step 2. Update Firmware

For Windows PC: download the ZIP archive from this folder – LINK:

Unarchive the folder
Launch UpgradeFirmware.exe
Connect the WHS headset to PC using USB cord
Click Browse
Select Firmware Patch File (*.ptc)
Select "CNXT_LYNC_Patch_1B-00-01_Rev_0101_NVM-CATP_dp_00.02.00.01.ptc"
Click Upgrade
Warning
IMPORTANT: do not power off the PC, do not disconnect the device and do not close the program during the update procedure!!!
Wait till the firmware upgrade is finished
Disconnect the USB connector and connect it again to see the change

Note
To roll back the changes, repeat the procedure but on step 5 select Full Firmware File (.ptf)* and select "new.ptf"

Version

...

for correct behavior of call control and LED on WHS with USB 2017

This version resolves the following issues:

Call control does not work correctly on new WHS via USB connector
- Correct behavior: press call button once to answer a call / to hang up; press Volume control buttons to adjust volume; press Mute button once to mute / unmute

LEDs do not work correctly
- Correct behavior: call button LED turns on during a call / ringing; mute LED turns on when the other party is muted.

How to update FW to

...

this version

...

?

Proceed as follows:

Step 1. Make sure Headset Integration and Integration Service are updated to the latest version

Go to Collaboration Settings → Extension Settings -> Extensions and make sure Integration Service and Headset Integration are service is updated to the latest version (if not, update them)it).

Note
Headset integration is removed on Windows, all its functionality is merged into WIService starting from v 3.2.2 On macOS, Headset integration is also removed, all its functionality is merged into WIService starting from v 3.2.17

Step 2. Update Firmware

On Windows PC: download the ZIP archive from this folder – LINK

Unarchive the folder
Launch UpgradeFirmware.exe
Click Browse
Select Full Firmware File (*.ptf)
Select Wildix WHS.ptf
Connect the WHS headset to PC using USB cord
Click Upgrade
Warning
IMPORTANT: do not power off the PC, do not disconnect the device and do not close the program during the update procedure!!!
Wait till the firmware upgrade is finished
Disconnect the USB connector and connect it again to see the change

...

Macrosuite divider macro

dividerType	text
dividerWidth	70
emoji	{"id":"smile","name":"Smiling Face with Open Mouth and Smiling Eyes","short_names":["smile"],"colons":":smile:","emoticons":["C:","c:",":D",":-D"],"unified":"1f604","skin":null,"native":"😄"}
textColor	#000000
dividerWeight	2
labelPosition	middle
textAlignment	center
iconColor	#0052CC
fontSize	medium
text	Not finding the help you need? Join the Facebook group to ask a question!
emojiEnabled	false
dividerColor	#DFE1E6
dividerIcon	bootstrap/CloudsFill

Button macro

buttonText	Facebook
isButtonShadowOn	true
emoji	{"id":"smile","name":"Smiling Face with Open Mouth and Smiling Eyes","short_names":["smile"],"colons":":smile:","emoticons":["C:","c:",":D",":-D"],"unified":"1f604","skin":null,"native":"😄"}
buttonBorderColor	#4267b2ff
buttonColor	#4267b2ff
buttonNewTab	false
buttonFontColor	#ffffff
buttonSize	medium
buttonIconColor	#ffffff
buttonWidthDetection	46
buttonHoverColor	#ffffff
buttonIcon	font-awesome/FacebookSquare
buttonType	icon_left
buttonLink	{"link":"https://www.facebook.com/groups/wildixtechwizards","source":"direct"}
buttonNewLink
buttonRadius	3
buttonShadow	0
id	228
emojiEnabled	false
buttonWidth	20

Versions Compared

Old Version 12

New Version Current

Key

WHS with USB connector 2017

Update FW to the latest version

Changelog

Version with increased audio output for noisy environments

How to update FW to

this version

?

Version

for correct behavior of call control and LED on WHS with USB 2017

How to update FW to

this version

?