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Info

Take the steps described in this Guide to upgrade Wizyconf PTZ Camera in order to activate audio-tracking mode (available starting from Wizyconf App v. 1.2.1) / Wizyconf 4K Camera.

  • Camera Upgrader v. 1.0.5
  • PTZ Camera firmware v. 3.1.71_56
  • 4K Camera firmware v. 8.4.144

Created: June 2020

Updated: June December 2021

Permalink:  https://confluencewildix.wildixatlassian.comnet/wiki/x/P4GEBjhjOAQ

Table of Contents

Requirements

  • Windows 10 OS
  • USB 3.0 Type A-Type B hi-quality cable, one meter max length
  • USB hub/ extender with an external power supply
  • Wildix Wizyconf PTZ Camera/ 4K Camera

...

  1. Run WildixCameraUpgrader_v1.0.5.exe application:

    Image Added

  2. Connect the PTZ / 4K Camera using USB hub or extender to the USB 3.0 port on your computer/ laptop

    WarningImportant: use your PC's or

    laptop

    's USB port. Do not use any USB hubs or extenders!

  3. Wait till the application detects the camera:


    Image Added



  4. Download the PTZ Camera firmware (v3v 3.1.71_5456) / 4K Camera firmware (v8v 8.4.144) and click Select File to upload it: 


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  5. Click Upgrade button and confirm the upgrade procedure by clicking Yes:


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  6. Wait til the application upgrades the PTZ / 4K Camera

    Warning

    Important: the procedure can take up to 20 minutes. Do not disconnect the camera during the upgrade procedure. It can harm your camera!


    Image Added Image Added


  7. When the upgrade is completed, a popup window with a success message is displayed: 


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Appendix 1. Troubleshooting

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Warning

Important: this scenario is not applicable to the 4K Camera. Please make sure you do not disconnect it as it can harm the camera!


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