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In this blog article, we’ll share what's new in WMS version 6.07. In particular, we'll cover QR codes code generation in x-hoppers, Collaboration UX/ UI improvements and search by department, improved logic for 2-way SMS, Active Directory SSO via SAML 2.0 and much more. The full changelog is available here: https://wildix.atlassian.net/wiki/x/AQDIAw. |
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Documentation: How to configure support of Active Directory SSO via SAML 2.0 protocol
Disabled attachments
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on fax and voicemail notifications
You can now disable attachments for on fax and voicemail email notifications. To do this, go to WMS -> Dialplan -> General Settings and turn off the options for sending voicemail notifications and attaching fax files to emails. By default, attachments are included, but you can adjust this setting based on your preferences for better flexibility.
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Documentation: WMS Start Guide - English.
Email notification
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for license overuse
We've added a daily email notification for PBX admins to alert them of any to license overuse. The email is sent once a day at 10 AMa.m., ensuring timely updates on license usage. This helps prevent disruptions by keeping you informed about of any overuse.
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“Call all 32“ call group strategy update
We've enhanced the "Call all 32" call group strategy. Now, agents are called in batches of 32 (32+32+X) until one answers. This improvement optimizes call handling and ensures faster responses from available agents.
Note: The existing call groups group logic (calling all available agents simultaneously) remains unchanged until any settings are modified in WMS. Once changes are applied, the call group will be resaved with the new logic.
Documentation: Call distribution in Call groups - Admin Guide.
Collaboration updates
Colleagues search by
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department
You can now search for colleagues by their department. This feature is particularly helpful for users who often need to call colleagues from other sites but may not know their names, only the department they belong to. By using the department filter, you can easily locate the right team members, streamlining communication and collaboration across departments.
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Improved design on Chats and Colleagues tabs
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and the Collaboration header
We've made several design improvements to the Chats and Colleagues tabs, including updated icons, font styles and spacing in chats, improved avatar designs and increased space between names and avatars, along with user picture design and added dividers between conversations for better clarity.
In addition, we've improved the Collaboration header for a better user experience by removing the Wizywebinar button if it’s unavailable to a user , while adding and readding the Settings button for easy access, regardless of Wizywebinar availability. Links for Help, License , and About have been moved from the More section to the bottom of the User profile. A new "Set a Statusstatus" button has also been added in the User profile, which includes advanced status settings. You can now change your user status directly by clicking on the status icon in the redesigned Collaboration header. Enjoy a more streamlined and user-friendly interface!
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Documentation: Collaboration User Guide.
Improved 2-way SMS logic
We've enhanced the 2-way SMS functionality by implementing contact name lookup. Now, if an SMS is received from a number that exists in your Phonebook, the chat that is created will be named after the corresponding contact, making it easier to identify who the message is from.
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We've made several enhancements to the voice authorization login flow and user verification process to improve the overall experience:
Increased voice login attempts to to enhance accessibility.
Simplified voice login authorization process: Users now simply say, "With x-hoppers, my voice is my password" to access broadcasts. If the attempt fails, they're prompted to provide their extension and name. If a voice footprint is missing, users are asked to record it.
Validation for recorded files: We've added validation to ensure the quality of recorded files.
For a better user experience when assigning a headset, users will now join the conference immediately without entering the IVR menu or answering ChatGPT questions. To implement this new logic, the Dialplan should include two entries:
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Wairhotline: Dialed by the headset after assignment, it should be configured to bring the user directly into the conference.
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Additionally, we’ve added the possibility to enable voice authorization for users of specific departments only.
Documentation: https://x-hoppers.atlassian.net/wiki/x/AwAU.
Push-to-
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talk messages to x-hoppers broadcast
You can now send audio Pushpush-to-Talk talk messages from the x-bees mobile app directly to an x-hoppers broadcastsbroadcast. This feature enhances communication by allowing users to quickly share audio messages with a larger audience, making interactions more dynamic and efficient.
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Documentation: https://x-hoppers.atlassian.net/wiki/x/AYAx.
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Headset battery level updates
We've updated the logic to play a message that informs tells users about the battery level of an x-hoppers headsets headset. This feature is enabled by default during voice authorization .
If you'd like to customize the default message, "Battery level is," you can do so by adding the following variable in WMS -> Dialplan -> General Settings -> Set Dialplan Variables:
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XHOPPERS_BATTERY_PROMPT=Battery level is %s. Make sure the headset is charged. |
In this variable, "%s" represents the battery level and can be used to announce the battery level information in your preferred format. This improvement ensures users are always aware of their headset's battery statusand ensures users are always aware of their headset's battery status. Additionally, if a headset's battery runs out or the headset is outside the base station's coverage area, the system will automatically unassign the license from the user.
Furthermore, we've enhanced x-hoppers Agents Stats report by adding battery level display. The report now shows the battery level of users' headsets both when they join and when they leave x-hoppers broadcasts.
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Documentation: https://x-hoppers.atlassian.net/wiki/x/AQAt, https://x-hoppers.atlassian.net/wiki/x/DQBF.
Department-specific announcements
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in an x-hoppers broadcast
You can now make announcements in x-hoppers broadcasts targeted specifically to users in designated departments. This feature enhances communication by allowing you to deliver relevant information to specific teams, ensuring that the right messages reach the right people.
Additionally, we’ve added the possibility to enable user authorization by voice for users of specific departments only. These feature streamlines communication and improve security, ensuring that the right messages are delivered to the right people while maintaining a secure environment.
Documentation: https://x-hoppers.atlassian.net/wiki/x/AQAt.
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API improvements
We've enhanced the API endpoint used for searching CDS call recordings to improve functionality. You can now search by specific time and date by extending the GET /api/v1/PBX/recordings/ endpoint with the parameters from=<timestamp> and to=<timestamp>.
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POST /api/v1/PBX/recordings/download/ for downloading multiple recordings at once
GET /api/v1/PBX/recordings/download/<id> to check the download status
Documentation: https://docs.wildix.com/api-reference.
UI/UX improvements
We've made several UI/UX improvements to the CDS page in WMS -> PBX -> Call and chat history to enhance user experience and provide more precise data. Key updates include:
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