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This Procedure Document provides an overview of the storage changes and Cloud Analytics data retention in WMS 6.05, where user files will are moved from local storage to Company Data Storage (CDS). Created: November 2023 Updated: May 2024 Permalink: https://wildix.atlassian.net/wiki/x/hQAMEw |
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Overview
The Procedure Document explains the changes to the storage of storing user files and retention of Cloud Analytics data in WMS 6.05. Starting from this version, files will be are stored in a dedicated storage system, Company Data Storage (CDS), within the same AWS region as a PBX is running. This shift is driven by several factors, however, it can also be activated on Virtual/ Hardware PBXs.
Several factors drive this change:
Change in
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long-
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term storage Policy: We're updating the policy to offer our customers a centralized and scalable solution for system performance optimization
Improved
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reliability: By moving to a dedicated storage, we aim to enhance system reliability
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Improved failover capabilities: Storing files in a dedicated cloud environment
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enhances the system's ability to switch to backup resources during disruptions
Preparations for Analytics and AI features: The
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change prepares the system for upcoming analytics and AI features
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Company Data Storage Activation
Cloud PBXs
The dedicated storage CDS feature will be is enabled by default on Cloud PBXs running on WMS 6.05. For Virtual Machine and Hardware PBXs, admins can enable this feature when there is a WMS Network present. For users who want to make the switch manually before WMS 6.05, the option is available to activate this feature in advance. After the update to WMS 6.05, an automatic migration process will be run is launched to move existing data from the local storage to the Company Data StorageCDS. During the migration, the following data will be is moved:
Call Recordings
For users who have integrations that directly access recordings from PBX, we offer two options:API for retrieving to retrieve recordings: Access recordings through the API endpoint:
GET /api/v1/pbx/recordings.7-day local copy: A local copy of recordings will be is kept for seven days, ensuring continued access.
Backups: The shift change includes the transfer of backups, ensuring the preservation and accessibility during disruptions
Voicemails and Faxes: Implementation for the shift of voicemails and faxes will be introduced in upcoming releases
Implementation Timeline
The implementation of the dedicated storage feature is planned according to the following schedule:
WMS Beta 6.05: The beta version 6.05.20231110.2 is currently ongoing, released on November 13, 2023
WMS Stable 6.05: The stable release is planned for February 1, 2024 (ETA)
Virtual and Hardware PBXs
Admins can activate this feature for Virtual and Hardware PBXs. To enable it and transfer data to the CDS, you need to run the following script via Terminal:
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/usr/sbin/sync_data_to_data_storage.php |
Running this script initiates the migration process, ensuring that data is securely transferred to the CDS. When the data migration is completed, the feature is automatically activated.
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Important: After activating the feature on VM/ HW PBXs, on-premise data will be removed. |
Company Data Storage Bundles
You can order CDS Bundles, which offer various options based on storage capacity, Cloud Analytics retention, and the number of Static IPs available for assignment. These bundles are designed to meet the different needs of users and organizations.
Package | Storage Capacity | Cloud Analytics | PBX Nodes with Static IP | Price decrease |
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Included by default | 5GB | 3 months | no | - |
CDS-10 | 10GB | 5 year | 1 | 0% |
CDS-50 | 50GB | 10 years | up to 5 | -32% |
CDS-500 | 500GB | 15 years | up to 50 | -84% |
CDS-5000 | 5TB | 20 years | not limited | -94% |
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Notes:
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Existing PBXs Logic
Round-up Strategy
Starting from February 1, 2024, all existing PBXs with purchased storage licenses are transitioned to the CDS Bundles. The round-up strategy is applied to allocating storage licenses to existing systems:
The round-up strategy for multiple PBXs in the WMS Network is based on the number of PBXs in the Network. For example, a customer with 4 PBXs in the WMS Network is transitioned to CDS-50.
For standalone PBXs, the round-up strategy is based on the number of storage licenses. For example, customers with up to 4 storage licenses are transitioned to CDS-50 if they have a standalone PBX. Similarly, if there are 6 or more storage licenses, it is rounded up to CDS-500.
PBXs without Storage Licenses
Customers who have not purchased storage licenses get 5GB of space in the CDS (the same size applies for both standalone PBXs and WMS Networks).
View Storage Usage and Configure Data Rotation Settings
Starting from WMS v. 6.06.20240425.1, it is possible to view statistics of CDS space usage in WMS.
How-to:
Go to WMS -> PBX -> Call and chat history -> CDS tab
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The tab displays the total number of space used and a bar graph visualises the space distribution between backups, recordings, voicemail and free space. Hovering the mouse over a section on the bar graph, the number of used space is displayed for the relevant section.
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In the section Data retention period you can select how long the data should be stored:
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Above the Data retention period section you can find expected number of months the data might be stored in CDS taking into account the current rotation policy and data usage:
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Note: Expected data retention time is displayed at least one day after any data has been added to Company Data Storage. The data is updated every day. To make a rough calculation of time the data will be stored, first the average MB usage is calculated. The average MB usage for X days is calculated by the following formula:
Example: Day 1: Day 2: Day 3: Basing on the average MB gain per day, the rough calculation of expected number of months to store the data is performed. The minimum expected retention time that can be displayed is 1 month. E.g. if there are 10 days or 20 days left – in both cases “less than 1 month" will be displayed in the “Expected retention time”. |
Future Updates
In the next several months, we will deliver the following features:
The ability to customize data rotation for each category of files
Integration of conference recordings and files shared via the file sharing feature into the CDS
Notifications to the PBX admin when the storage space is running low, along with recommendations for different rotation periods or ordering the next bundle
FAQ
Q1. Why are we migrating data to the CDS?
The migration to the CDS offers several benefits, including improved scalability, reliability, disaster recovery capabilities, and enhanced accessibility.
Q2. What types of data are being migrated to the CDS?
The migration process includes call recordings, backups, and, in future updates, voicemails and faxes. These data types are moved from the local storage of PBX to the CDS in the Cloud.
Q3. Can the CDS be activated on VM/HW PBXs?
Yes, the feature can be activated on both standalone VM/ HW PBXs and as a part of WMS Network.
Q4. How will the migration process affect access to call recordings?
The migration process ensures uninterrupted access to call recordings. Users with integrations accessing recordings directly from PBX can use the API endpoint /api/v1/pbx/recordings to retrieve recordings. Additionally, local copies of call recordings will be kept on PBX for 7 days to ensure continued accessibility during the transition.
Q5. What will happen with local recordings after 7 days?
Local recordings will be automatically deleted from PBX after this timeframe. The purpose of keeping local copies is to ensure continued access during the migration process.
Q6. Does Cloud Analytics Retention apply to call recordings?
No, it applies explicitly to the retention of call events used for generating reports in Cloud Analytics. It's important to note that while the data storage period can be extended, the storage of call recordings is managed separately. Call recordings must still fit within the CDS capacity, and the rotation is managed in WMS -> PBX -> Call and chat history.
Q7. If a storage bundle is ordered on Server PBX, is it applied to all Client PBXs?
Yes, when a storage bundle is ordered on Server PBX, it is applied to all Client PBXs. This means there will NOT be a separate charge for each Client PBX.
Q8. How to check the space utilization on the CDS?
You can view storage usage and configure data rotation settings in WMS -> PBX -> Call and chat history -> CDS tab. See the section View Storage Usage and Configure Data Rotation Settings of this document.